Community Manager - Google

Acosta Europe; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading company as a Community Manager in collaboration with Google. Engage with retail sales associates, foster community growth, manage communications, and drive advocacy for Google Pixel products. Ideal candidates will have significant experience in community management and a passion for technology.

Benefits

Opportunity to work with Google

Collaborative and creative culture

Exposure to global campaigns and innovative projects

Qualifications

• 2+ years in community management or advocacy.
• 3+ years in retail or sales preferred.
• Ability to create engaging content.

Responsibilities

• Manage and grow a vibrant retail sales community.
• Lead content creation and strategy.
• Collaborate with sales and marketing teams.

Skills

Community Management

Communication

Content Creation

Collaboration

Organizational Skills

Social Media Proficiency

Tools

Google Suite

Community Management Tools

Job description

Social network you want to login/join with:

In partnership with Google, we’re on the hunt for a creative and digitally-savvy Community Manager to ignite the Google Champions community. This role is about boosting engagement and driving advocacy for Google Pixel products among retail sales associates.

About the Role

You'll be the driving force for content and collaboration, fostering a vibrant online space while partnering with sales and marketing teams to deliver impactful training and sales incentives. If you're a skilled communicator, community builder, and tech enthusiast with experience in retail or advocacy, we want to hear from you.

Primary Responsibilities

• Cross-Functional Collaboration: Build strong relationships with teams across sales, field, ops, marketing, and devices. Align on messaging and content by working together on success stories, product updates, and campaign integration.
• Community Growth & Engagement: Manage and grow a vibrant retail sales community. Foster knowledge sharing, peer support, and positive engagement across all relevant retail channels.
• Content Strategy & Distribution: Lead the creation and rollout of targeted, engaging content for retail associates. Cascade key updates, tips, and news using formats like videos, infographics, quizzes, and blog posts, in partnership with local marketing.
• Training & Advocacy: Co-create impactful training with field and marketing teams. Equip sellers to become confident Pixel advocates through education, incentives, and recognition programs.
• Influencer & Relationship Management: Nurture strong ties with key sellers and community influencers. Act as the bridge between Google and retail teams, ensuring two-way communication and amplifying program reach.
• Sales Activation & Incentives: Drive Google Pixel sell-out by launching effective engagement and incentive initiatives. Track and optimize impact in collaboration with sales ops.
• Social Media & Community Building: Execute social media strategies to inform, excite, and connect the community. Run interactive events like contests and Q&As to deepen engagement.
• Data & Insights: Monitor KPIs, analyse trends, and generate reports to guide improvements and demonstrate program impact.
• Platform Management: Oversee the community platform. Gather feedback to refine features and improve user experience.

What We’re Looking For

• 2+ years of experience in training, advocacy, community management, or a related field.
• 3+ years of proven experience in retail, carrier, or retailer sales is highly preferred.
• Excellent speaking and writing skills, with the ability to create engaging content and deliver compelling presentations.
• Ability to build rapport and foster strong relationships across various teams.
• Strong organisational and time-management skills, with the ability to manage multiple projects simultaneously.
• Passion for technology and the Google brand, particularly Google Pixel products.
• Proficiency in social media platforms, online community moderation and community management tools.
• Proficiency in Google Suite is essential for reporting, content creation, and internal communication.

What We Offer

• A unique opportunity to work with two world-class organisations: Acosta Europe and Google.
• A collaborative, forward-thinking culture that supports growth and creativity.
• Exposure to global campaigns, innovative projects, and next-generation marketing strategies.

Ready to inspire the next generation? Apply now and bring your content vision to life with Acosta Europe and Google.