Community Manager

Acosta; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company, in partnership with Google, is looking for a Community Manager to enhance the Google Champions community. This mid-senior level role focuses on driving engagement and advocacy for Google Pixel products amongst retail sales teams. Ideal candidates will be experienced community builders and tech enthusiasts, capable of delivering impactful training and utilizing various media formats for communication.

Benefits

Collaborative culture

Exposure to global campaigns

Opportunity to work with world-class organizations

Qualifications

• 2+ years experience in community management or a related field.
• 3+ years proven experience in retail or sales preferred.
• Excellent speaker and writer.

Responsibilities

• Build relationships with sales, field, ops, and marketing.
• Manage and grow retail sales community.
• Lead content creation and distribution for retail associates.

Skills

Communication

Community Management

Organizational Skills

Social Media Proficiency

Analytical Skills

Tools

Google Suite

Community Management Tools

Job description

Join to apply for the Community Manager role at Acosta

Join to apply for the Community Manager role at Acosta

In partnership with Google, we’re on the hunt for a creative and digitally-savvy Community Manager to ignite the Google Champions community. This role is about boosting engagement and driving advocacy for Google Pixel products among retail sales associates.

About the Role

You'll be the driving force for content and collaboration, fostering a vibrant online space while partnering with sales and marketing teams to deliver impactful training and sales incentives. If you're a skilled communicator, community builder, and tech enthusiast with experience in retail or advocacy, we want to hear from you.

Primary Responsibilities

• Cross-Functional Collaboration: Build strong relationships with teams across sales, field, ops, marketing, and devices. Align on messaging and content by working together on success stories, product updates, and campaign integration.
• Community Growth & Engagement: Manage and grow a vibrant retail sales community. Foster knowledge sharing, peer support, and positive engagement across all relevant retail channels.
• Content Strategy & Distribution: Lead the creation and rollout of targeted, engaging content for retail associates. Cascade key updates, tips, and news using formats like videos, infographics, quizzes, and blog posts, in partnership with local marketing.
• Training & Advocacy: Co-create impactful training with field and marketing teams. Equip sellers to become confident Pixel advocates through education, incentives, and recognition programs.
• Influencer & Relationship Management: Nurture strong ties with key sellers and community influencers. Act as the bridge between Google and retail teams, ensuring two-way communication and amplifying program reach.
• Sales Activation & Incentives: Drive Google Pixel sell-out by launching effective engagement and incentive initiatives. Track and optimize impact in collaboration with sales ops.
• Social Media & Community Building: Execute social media strategies to inform, excite, and connect the community. Run interactive events like contests and Q&As to deepen engagement.
• Data & Insights: Monitor KPIs, analyse trends, and generate reports to guide improvements and demonstrate program impact.
• Platform Management: Oversee the community platform. Gather feedback to refine features and improve user experience.

What We’re Looking For

• 2+ years of experience in training, advocacy, community management, or a related field.
• 3+ years of proven experience in retail, carrier, or retailer sales is highly preferred.
• Excellent speaking and writing skills, with the ability to create engaging content and deliver compelling presentations.
• Ability to build rapport and foster strong relationships across various teams.
• Strong organisational and time-management skills, with the ability to manage multiple projects simultaneously.
• Passion for technology and the Google brand, particularly Google Pixel products.
• Proficiency in social media platforms, online community moderation and community management tools.
• Proficiency in Google Suite is essential for reporting, content creation, and internal communication.

What We Offer

• A unique opportunity to work with two world-class organisations: Acosta Europe and Google.
• A collaborative, forward-thinking culture that supports growth and creativity.
• Exposure to global campaigns, innovative projects, and next-generation marketing strategies.
• Ready to inspire the next generation? Apply now and bring your content vision to life with Acosta Europe and Google.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Marketing Services

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