Community Manager

Eat Work Art; Plymouth; On-site; GBP 30,000; Full time

Job summary

A leading provider of creative workspaces in Devon is seeking a Community Manager. The role focuses on enhancing the resident experience through building management, hospitality, and community engagement. Candidates should have a minimum of 2 years in customer service, problem-solving skills, and an understanding of the creative industry. The position offers a generous health and wellness package, flexible working, and a vibrant workplace culture.

Benefits

Generous Health & Wellness Package

Company Events

Cycle to Work Scheme

Perkbox Membership

Flexible Working

Discounts with EWA Access

BUPA 24/7 Counselling support

Aviva Pension

23 days holiday plus bank holidays

Qualifications

• Minimum of 2 years in a senior customer service role.
• Strong problem-solving skills and ability to manage workload under pressure.
• An understanding of the workspace market with genuine interest in residents.

Responsibilities

• Ensure buildings are maintained and safe at all times.
• Delegate contractor and staff performance to meet compliance standards.
• Gather and analyze resident feedback to inform site strategy.

Skills

Customer service expertise

Problem-solving skills

Understanding of creative industries

Job description

Role: Community Manager

Salary: £30k p/a

Working Pattern: 37.5 hours per week, Monday - Friday

Location: Across Devon Sites, primarily Alma Yard & Light Studios

Employment Type: Permanent

Role overview

An opportunity has arisen for a Community Manager to join Eat Work Art in Devon.

We’re looking for someone to take a hands-on, holistic approach to enhancing the resident experience. Your responsibilities will span key areas including facilities and building management, hospitality and customer service, community engagement, resident retention, and the continuous improvement of internal processes and systems.

Who we are

Eat Work Art is a leading provider of creative workspaces in London and Devon. Since 2009, we’ve been transforming distinctive buildings into vibrant ecosystems for artists, makers, and independent businesses. Our work is shaped by a deep understanding of creative culture and a commitment to building dynamic, collaborative communities.

Our spaces are home to industry-leading creatives across design, music, fashion, food, and the arts - people who are at the forefront of their fields. Our workspaces are known for their curated mix of wellness, retail, and hospitality experiences. Some of our best-known locations include Netil House, Netil Market, and Hackney Downs Studios.

Eat Work Art is a place to do meaningful work alongside people who care deeply about what they contribute. It’s more than a workspace - you’ll be part of the very community you’re helping to shape.

Key Responsibilities

Operations

• Ensure buildings are safe, clean, and maintained at all times, taking full accountability for the standards of presentation.
• Delegate to and manage performance of contractors and staff to ensure these standards are met and compliance is high at all times.
• Take a commercial approach to services and amenities, ensuring both brand alignment and best value for money when considering suppliers.
• Propose improvement plans and costs based on resident feedback and findings from regular building walks.
• Propose systems and processes to improve operational efficiency across your sites.
• Use a data-led approach to produce and track KPIs for yourself and your team, considering renewal rate, resident feedback, complaint frequency, and response/resolution times.
• Take ownership of your sites, making decisions and resolving issues with confidence and collaboration from other departments.
• Ensure all resident touch points contribute to an impeccable environment.

Resident Experience

• Instil and nurture a consistently positive sentiment among residents, maintaining this even during challenging times.
• Resolve complex resident issues in a timely manner, ensuring residents feel heard and respected throughout.
• Gather, analyse, and present resident feedback to inform KPIs and site strategy.
• Understand resident retention rates and proactively anticipate needs or potential issues to encourage retention.
• Develop in-depth knowledge of residents to promote specific values and benefits of EWA that drive satisfaction and loyalty.
• Devise and deliver a programme of resident-focused events to ensure authentic engagement and collaboration.
• Lead the overall resident culture, facilitating connections and collaborations in a genuine and meaningful way.

Essential Requirements

• A minimum of 2 years in a senior customer service role.
• An understanding of the workspace market and creative industries, with a genuine interest and curiosity in our residents.
• Strong problem-solving skills and ability to work well under pressure, managing an unpredictable workload.

Benefits

• Generous Health & Wellness Package
• Company Events
• Cycle to Work Scheme
• Perkbox Membership
• Flexible Working
• Discounts with EWA Access
• BUPA 24/7 Counselling support
• Aviva Pension
• 23 days holiday, plus bank holidays and 1 additional day per year (up to 3 years)

Application Process

If you would like to apply for this role, please send us your CV and covering letter.