Community Manager

Runway East; London; On-site; GBP 32,000 - 40,000; Full time

Job summary

Runway East is searching for a Community Manager to enhance member experiences in their serviced offices across London. This hands-on leadership role focuses on operations, community building, and ensuring high service standards. Join a vibrant team dedicated to providing exceptional workspaces while enjoying great perks and opportunities for personal growth.

Benefits

31 days time off including bank holidays

Private health & dental

Gym discounts

Mental health support

Personal growth budget

Charitable activity workdays

Qualifications

• Positive and approachable with a natural ability to build relationships.
• Calm under pressure and proactive.
• Experience in service delivery and operations.

Responsibilities

• Oversee daily site operations and maintain safety standards.
• Lead and support team members, ensuring motivation.
• Build and maintain strong connections with members.

Skills

Charisma

Resilience

Service-minded

Hardworking

Detail-oriented

Leadership

Job description

Who We Are

Since 2014, Runway East has been on a mission to banish boring offices. Across London, Bristol, Birmingham, and Brighton, we create flexible workspaces packed with perks like Cake Wednesdays and Friday drinks trolleys. As a proud B Corp, we’re committed to making a positive impact on people and the planet, supported by a passionate and friendly team.

The Role: Community Manager of Serviced Offices

As a Community Manager, you’ll lead the charge in delivering an exceptional workspace experience for our members. Combining your passion for operational excellence, relationship building, and community development, you’ll ensure our sites run smoothly, our members are happy, and our standards are consistently high.

This is a hands-on leadership role where no two days are the same. Whether it’s solving problems, planning events, or keeping the site “showroom ready,” you’ll play a key part in making Runway East the best place to work.

Read ‘A Day in the Life of a Community Manager’ to learn more about the role.

Key Responsibilities:

As part of our vibrant Community team, your responsibilities include:

• Site Operations: Oversee daily operations, quickly resolve issues, and maintain compliance with safety and security standards.
• Team Leadership: Lead and support your Community Associate(s), delegating tasks effectively and ensuring the team feels motivated and empowered.
• Member Relationships: Build and maintain strong connections with members, acting as their main point of contact and ensuring their needs are met.
• Community Atmosphere: Support small initiatives & events that bring members together, creating a friendly and welcoming workspace.
• Standards & Presentation: Ensure the site is always “showroom ready” with high attention to detail.
• KPI Responsibility: Follow and implement processes to achieve our KPI targets, setting clear expectations with the team for performance and aligning with the company’s goals.
• Delivering a Great Member Experience: Continuously improve the space and services based on member feedback, creating a place they love to work.

Who You Are

We’re looking for someone who is:

• Charismatic: Positive and approachable, with a natural ability to build strong relationships.
• Resilient: Calm under pressure, proactive, and solutions-focused
• Service-Minded: Thrives on helping others and delivering great experiences.
• Hardworking: Leads by example and gets stuck in when needed.
• Detail-Oriented: Notices the small things and takes action to maintain high standards.
• Leader: Confident in guiding and motivating your team to success.

Why Join Us?

• Salary: £32,000-40,000
• Time Off: 31 days including bank holidays ️, plus an extra day for every year at Runway East . We also give you your birthday off (because no one should work on their birthday) and extra time off over the Christmas break .
• Wellbeing: Private health & dental, gym discounts ️️, mental health support , and a Bike2Work scheme .
• Growth: £150 personal growth budget , learning resources, and regular lunch & learns .
• Community: Two workdays per year for charitable activities , team outings , and epic annual trips (Barcelona, Rhodes, Vilnius, and more!) .

Our Commitment to Inclusivity

We celebrate diversity and believe it strengthens our community. We welcome people from all backgrounds, identities, and experiences. What matters most to us is your spirit and passion. If you need specific access support, let us know—we’re here to help.