Community Library - Coordinator

CAB HAMMERSMITH & FULHAM; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Citizens Advice Hammersmith and Fulham seeks a Community Library Coordinator to oversee library services and engage with the community. This role involves managing inventory, organizing events, and supporting volunteers while promoting literacy and customer service in a dynamic environment. The position requires adaptability and excellent interpersonal skills, and aims to enhance community engagement through diverse library programs.

Qualifications

• Experience working with diverse communities.
• Interest in literacy and reading.
• Ability to recruit and support volunteers.

Responsibilities

• Manage stock inventory and library services.
• Oversee library events and develop community-focused activities.
• Provide support to library users and volunteers.

Skills

Interpersonal skills

Communication skills

Customer care skills

Job description

Citizens Advice Hammersmith and Fulham (CAHF) is a busy, dynamic award winning Service. We deliver a variety of projects via face to face and digital media.

Since 2012 we have delivered a volunteer led community library service at Avonmore library. In April 2024 we embarked on running a second community focused library at Askew Road. To support CAHF community library delivery at both libraries, we introduced the role of Community Library Coordinator.

Purpose of the Role:

In addition to traditional library duties—such as managing stock inventory and delivering storytime sessions for under-5s—the Community Library Coordinator plays a key role in positioning the library as a vibrant hub within the local area. The library offers a diverse programme of activities for users of all ages throughout the week. Working collaboratively with colleagues, the Coordinator will oversee and help develop engaging library events, while also supporting the dedicated volunteers who contribute to the successful delivery of our community-focused services.

About You:

You will have strong interpersonal and communication skills, along with enthusiasm for working in the library sector. You should be confident in promoting the library service and delivering excellent customer service to a diverse range of users. While previous library experience is desirable, it is not essential.

The roles require:

• A good level of community awareness, with experience of working with diverse communities
• Excellent customer care skills
• An interest in literacy and reading
• The ability to recruit, induct, and support library volunteers in service delivery
• Confidence in providing digital support to library users
• The ability to oversee the library events calendar and work with both new and existing partners to develop additional community-focused activities.
• The ability to adapt and respond to complex, ever-changing environments, taking opportunities to improve the way things are done.

No two days are the same, so a positive and flexible attitude is essential. The role includes working on a rota Saturday basis, and evening shift up 7pm each week.

Closing Date:Midnight Sunday 27th July 2025.

Interview and Test:Week beginning 28th July 2025.