Community Learning Engagement Officer - Rotherham

TN United Kingdom; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Community Learning Engagement Officer to inspire adult learners in Stoke-on-Trent. This role involves proactive community engagement, developing partnerships, and promoting adult learning programs. You will create a supportive educational environment, manage referrals, and ensure compliance with standards while achieving monthly targets. If you are passionate about adult education and have strong communication and organizational skills, this is an exciting opportunity to make a difference in the community.

Qualifications

• Experience in learner and stakeholder engagement with a focus on exceeding targets.
• Strong IT skills and excellent communication abilities are essential.

Responsibilities

• Develop relationships with community organizations to support adult learning.
• Conduct information sessions and manage learner referrals effectively.
• Ensure compliance with funding and regulatory standards.

Skills

Stakeholder Engagement

Customer Service

Communication Skills

Organization

Time Management

IT Skills

Education

GCSE grade A*-C in English, Maths, and ICT

Job description

The provided job description is comprehensive and includes all essential information. However, it can be improved in terms of formatting for better readability and structure, using appropriate HTML tags. I will remove redundant or irrelevant content, such as the initial social network login prompt, and ensure the formatting clearly distinguishes sections and key points for easier scanning by potential applicants.

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Community Learning Engagement Officer - Rotherham, Stoke-on-Trent

Client: Acorn Training

Location: Stoke-on-Trent, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: e959f76ff182

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description

We reserve the right to close this advertisement at any time if we receive suitable applications for the role.

Through proactive community and stakeholder engagement, you will champion the values of Acorn Training and the adult learning services we offer, inspiring individuals to enrol in our programmes. As a pivotal figure in promoting active participation and enriching the learning journey of adult learners, your responsibilities include creating a nurturing educational environment, enhancing learner referrals and enrolments, forging robust partnerships, ensuring compliance, and providing management insights regarding referral generation.

Key Responsibilities

• Develop and nurture relationships with external stakeholders, community organisations, and networks to support adult learning programmes.
• Identify and promote suitable Adult Learning programmes and SWAPs to learners and referral sources.
• Conduct information, advice, and guidance sessions for potential learners.
• Engage proactively with learners, employers, and community groups, providing comprehensive programme information.
• Manage learner referral information and facilitate communication with tutors, managers, and curriculum heads.
• Respond promptly to referral inquiries, offering necessary support.
• Assess individual learner needs and deliver tailored guidance and support.
• Participate in education and careers events, promoting adult learning opportunities.
• Ensure timely completion of recruitment and enrolment documentation, complying with funding and regulatory standards.
• Meet monthly targets for programme starts, placements, and progressions.
• Develop learner engagement strategies to encourage participation and attendance.
• Collect feedback for continuous programme improvement.
• Collaborate with marketing teams to promote programmes effectively.

Key Performance Indicators

• Engagement Rate
• Referral Response Time
• Prospect to Referral Rate
• Referral to Enrolment Rate
• Programme Starts
• Diversity and Inclusion Metrics
• Referral Source Performance
• Learner Satisfaction
• Timeliness of Documentation
• Monthly Target Achievement

Health and Safety

• Follow all health and safety guidelines, fire regulations, and complete mandatory training.

General

• Adhere to all company policies.
• Participate in regular performance reviews and personal development activities.
• Undertake required training and uphold professional standards and statutory requirements, including Equality Act, HASWA, GDPR, and Safeguarding.

Skills, Knowledge, and Expertise

Qualifications and Training (Essential):

• GCSE grade A*-C in English, Maths, and ICT or equivalent.
• Full driving licence.
• Experience in learner and stakeholder engagement, exceeding targets, and providing excellent customer service.
• Experience working with employer networks, agencies, and local authorities.
• Awareness of safeguarding, health and safety, and equal opportunities.
• Strong IT skills and excellent communication skills.
• Approachable, empathetic, and adaptable in engagement strategies.
• Good organization and time management skills.

We welcome applications from all suitably qualified candidates and can make reasonable adjustments for candidates with disabilities or special needs. As part of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria.

Please contact [emailprotected] to discuss alternative application options or requirements.