Community Learning Engagement Officer - Dudley

TN United Kingdom; Dudley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading training organization in Dudley seeks a Community Learning Engagement Officer to enhance adult learning participation. The role involves engaging with community stakeholders, promoting learning programs, and ensuring compliance with educational standards. Ideal candidates will have strong communication skills, a track record in stakeholder engagement, and relevant qualifications.

Qualifications

• Experience in learner and stakeholder engagement.
• Proven track record of meeting targets.
• Strong IT and communication skills.

Responsibilities

• Develop and nurture relationships with external stakeholders.
• Conduct information sessions for potential learners.
• Manage learner referral information and communication.

Skills

Customer service

Stakeholder engagement

Communication

Organisational skills

Planning

Education

GCSE grade A*-C in English, Maths, and ICT or equivalent

Job description

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Community Learning Engagement Officer - Dudley, Dudley

Client: Acorn Training

Location: Dudley, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 0bb3a5c81a24

Job Views: 2

Posted: 19.05.2025

Expiry Date: 03.07.2025

Job Description

We reserve the right to close this advertisement at any time if we receive suitable applications for the role.

Through proactive community and stakeholder engagement, you will champion the values of Acorn Training and the adult learning services we offer, inspiring individuals to enrol in our programmes. As a pivotal figure in promoting active participation and enriching the learning journey of adult learners, your responsibility lies in creating a nurturing educational environment. In this capacity, you will enhance learner referrals and enrolments for our adult learning programmes. By forging robust partnerships with external stakeholders, ensuring adherence to compliance standards, and providing essential management insights regarding referral generation, you will be at the forefront of driving growth.

Key Responsibilities

• Develop and nurture strong relationships with external stakeholders, community organisations, and networks to foster partnerships supporting adult learning programmes.
• Identify and promote suitable Adult Learning programmes and SWAPs to learners and sources that refer learners.
• Conduct effective information, advice, and guidance sessions to inform potential learners about opportunities available through our adult learning curriculum.
• Engage proactively with potential learners, employers, and community groups, providing accurate information about adult learning programmes.
• Manage and maintain detailed learner referral information, facilitating communication with tutors, the Skills Performance Manager, and Heads of Curriculum.
• Respond promptly to referral inquiries, offering necessary assistance in line with learners' needs.
• Assess individual learner needs and provide tailored guidance to support their learning journey.
• Attend education and careers events, schools/academies, and employability events to promote adult learning.
• Ensure timely completion of recruitment, enrolment, and contractual documentation, complying with funding and regulatory standards.
• Meet monthly targets for programme starts, placements, and progressions.
• Develop learner engagement strategies to encourage participation and attendance.
• Collect feedback for programme improvement and enhance the learning experience.
• Collaborate with marketing teams to promote programmes effectively.

Key Performance Indicators

• Engagement Rate
• Referral Response Time
• Prospect to Referral Rate
• Referral to Enrolment Rate
• Programme Starts
• Diversity and Inclusion Metrics
• Referral Source Performance
• Learner Satisfaction
• Timeliness of Documentation
• Monthly Target Achievement

Health and Safety

• Follow all health and safety guidelines and fire regulations set by Acorn Training.

General

• Adhere to all company policies.
• Participate in regular performance reviews and training.
• Uphold professional standards and principles, including equality, safeguarding, and data protection.
• Perform additional duties as required.

Skills, Knowledge and Expertise

Qualifications and training (Essential):

• GCSE grade A*-C in English, Maths, and ICT or equivalent
• Full driving licence
• Experience in learner and stakeholder engagement
• Proven track record of meeting targets
• Excellent customer service skills
• Experience working with employer networks, agencies, and local authorities
• Awareness of safeguarding and protection policies
• Knowledge of safe working practices
• Commitment to equal opportunities and diversity
• Strong IT and communication skills
• Approachable, empathetic, and adaptable
• Good organisational and planning skills

We welcome applications from all qualified candidates and offer reasonable adjustments for candidates with disabilities or special needs. We guarantee to interview all disabled applicants who meet the minimum criteria.

Please contact [emailprotected] to discuss alternative options or application methods.