Community Learning Engagement Officer - Barnsley

TN United Kingdom; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Community Learning Engagement Officer to inspire adult learners and promote educational programmes. This role involves building strong relationships with stakeholders, conducting informative sessions, and ensuring compliance with educational standards. You will play a key role in enhancing learner engagement and driving enrolments, contributing to the growth of adult learning services. If you are passionate about education and community engagement, this opportunity offers a chance to make a meaningful impact in the lives of learners while working in a supportive environment.

Qualifications

• GCSEs in English, Maths, and ICT required.
• Experience in stakeholder engagement and customer service is essential.

Responsibilities

• Develop relationships with community organizations to support adult learning.
• Conduct information sessions for potential learners about available programmes.

Skills

Stakeholder Engagement

Customer Service

Communication Skills

IT Skills

Organizational Skills

Adaptability

Time Management

Education

GCSE grade A*-C in English

GCSE grade A*-C in Maths

GCSE grade A*-C in ICT

Tools

Microsoft Office

Job description

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Community Learning Engagement Officer - Barnsley, Stoke-on-Trent

Client:

Acorn Training

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

e6d9792acaae

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

We reserve the right to close this advertisement at any time if we receive suitable applications for the role.

Through proactive community and stakeholder engagement, you will champion the values of Acorn Training and the adult learning services we offer, inspiring individuals to enrol in our programmes. As a pivotal figure in promoting active participation and enriching the learning journey of adult learners, your responsibility lies in creating a nurturing educational environment. In this capacity, you will enhance learner referrals and enrolments for our adult learning programmes. By forging robust partnerships with external stakeholders, ensuring adherence to compliance standards, and providing essential management insights regarding referral generation, you will be at the forefront of driving growth.

Key Responsibilities

• Develop and nurture strong and productive relationships with external stakeholders, community organisations, and networks to foster partnerships that support the growth and success of adult learning programmes.
• Identify and actively promote suitable Adult Learning programmes and SWAPs to learners and sources that refer learners.
• Conduct effective information, advice, and guidance sessions to ensure potential learners are well-informed about the range of opportunities available through our adult learning curriculum.
• Engage proactively with potential learners, employers, and community groups, providing accurate and comprehensive information regarding available adult learning programmes.
• Manage and maintain detailed learner referral information for each programme, facilitating smooth communication and information sharing with relevant tutors, the Skills Performance Manager, and relevant Heads of Curriculum.
• Respond promptly to referral inquiries, offering necessary assistance and support in alignment with the specific requirements of potential learners.
• Conduct comprehensive assessments of individual learner needs, aspirations, and challenges, delivering tailored information, advice, guidance, and support to facilitate their initial learning journey.
• Attend education and careers events, schools/academies, and employability events when required and actively promote adult learning (and other programmes) to potential learners.
• Ensure meticulous and timely completion of all recruitment, enrolment, and other contract-related documentation, adhering to funding and regulatory requirements.
• Meet monthly targets for programme starts, placements, and progressions, aligning with recruitment profiles.
• Develop and implement learner engagement strategies that encourage active participation, attendance, and commitment to adult learning programmes.
• Collect feedback from learners to identify opportunities for programme enhancement and continuously improve the quality of the learning experience.
• Actively collaborate with marketing and communication teams to effectively promote adult learning programmes and engage potential learners.

Key Performance Indicators

• Engagement Rate: The level of engagement with potential learners.
• Referral Response Time: The speed at which enquiries and referrals are responded to.
• Prospect to Referral Rate: the percentage of individuals engaged who convert to a referral.
• Referral to Enrolment Rate: The percentage of referrals who convert to a programme enrolment.
• Programme Starts: The number of learners who officially begin their chosen adult learning programme.
• Diversity and Inclusion Metrics: The success in attracting learners from diverse backgrounds and underrepresented communities.
• Referral Source Performance: The performance of different referral sources.
• Learner Satisfaction: Measured through feedback surveys.
• Timeliness of Documentation: The accuracy and punctuality of paperwork related to recruitment, enrolment, and learner records.
• Monthly Target Achievement: The level of success in meeting or exceeding the monthly enrolment targets as defined by the recruitment targets.

Health and Safety

• You will ensure you follow all Acorn Training health and safety guidelines and fire regulations set out in the policies, follow safe working practices, and complete all mandatory training requirements.

General

• Be aware of and follow all Acorn Training policies.
• Have regular 121’s throughout the year to monitor performance, objectives, and progress and support your personal development and wellbeing.
• Take part in any required training needed to fulfil your role.
• Commitment to the Professional Standards – Values and Attributes, Professional Knowledge and Understanding, and Professional Skills.
• Promote and uphold the principles, policies, and all relevant statutory requirements, including the Equality Act, the HASWA, GDPR, and Safeguarding, including Prevent.
• Undertake such other duties as may be required from time to time commensurate with the level of the post.

Skills, Knowledge, and Expertise

Qualifications and specific training (Essential)

• GCSE grade A*-C (or equivalent) in English, Maths, and ICT
• Full driving licence
• Track record of learner and stakeholder engagement
• Evidence of meeting and exceeding targets
• Experience of providing excellent customer service
• Experience of working with employer networks, agencies, and local authorities.
• Awareness, understanding, and commitment to the protection and safeguarding of young people and vulnerable adults
• Knowledge and understanding of safe and healthy working practices
• Understanding of and commitment to Equal Opportunities and Diversity
• Ability to engage and maintain positive relationships with learners
• Excellent IT skills, including Microsoft Office
• Strong communication skills – written, verbal, and active listening
• Approachable, empathetic, and able to relate to individuals from diverse backgrounds
• Flexible and adaptable, open to new ideas, and able to adapt engagement strategies to learners' needs
• Good organization and planning skills, demonstrating effective time management and prioritization

We welcome applications from all suitably-qualified candidates, regardless of gender, disability, marital or parental status, ethnicity, religion, or sexual orientation. Reasonable adjustments can be made during recruitment for candidates with disabilities or special needs.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Please contact [emailprotected] to discuss alternative options or application methods.