Community Lead

Accurx; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

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Flexible working

Dog-friendly office

Job summary

Accurx is seeking a Community Lead to shape how healthcare professionals connect, learn and drive change across the NHS. You’ll turn momentum into a scalable community that boosts product adoption, peer-to-peer learning and brand trust.

Reporting to the Head of Marketing, you’ll build strategic, large-scale communities in SaaS/healthcare, run ambassador programs and decide on the right platform. This role blends storytelling with data to scale authentic engagement.

Qualifications

• Proven experience building communities of thousands in SaaS/healthcare.
• Experience using community as a core driver of growth, product adoption or brand advocacy.
• Strong track record designing, running or scaling ambassador programs and peer-learning initiatives.
• Excellent written communication and storytelling skills.
• Ability to use signals, feedback and AI to scale insights while preserving authenticity.

Responsibilities

• Build strategic and large-scale communities with a clear role in driving product adoption and brand advocacy.
• Turn unstructured clinical conversations into scalable, user-led content and learning assets.
• Scale advocacy through ambassadors and peer influence, aligning with product and marketing priorities.
• Own the community platform and investment in processes and operating models for a multi-product, multi-care-setting community.

Skills

Community building

Ambassador programs

Storytelling

Data-informed

Tools

Community platforms

AI insights

Job description

Accurx is solving healthcare productivity for the NHS

At Accurx, we’ve supported thousands of healthcare organisations to deliver care for over 60 million patients. We’re used by 98% of GP practices and in 68% of NHS Trusts - that’s over 200,000 NHS staff each week.

For decades, the NHS has struggled with fragmented systems that slow everything down and leave patients waiting. We're changing that. We’re transforming how NHS staff triage and prioritise patient demand, cut the admin that eats into clinical time, and work as one team across the system.

We've spent eight years proving care doesn't always need to happen in an appointment. In the best triage practices today, 40% of patient demand is resolved without one. Now we're taking that model system-wide – using AI to automate the work that slows healthcare down, connecting every part of the NHS and building the platform on which the future of healthcare work gets done.

About the role

You’ll support and scale one of the most engaged clinical communities in the UK. Our users already talk to each other every day. They share what works, solve problems together and advocate for better ways of working. But those conversations are spread across WhatsApp groups and Facebook channels, with no platform or structure behind them. Our ambassador programme is also ready to be taken further.

As our Community Lead reporting to the Head of Marketing, you’ll shape how healthcare professionals connect, learn from one another and drive change across the NHS. You’ll turn organic momentum into a scalable community that measurably drives product adoption, peer-to-peer learning and brand trust.

The challenges you’ll take on

• Building strategic and large-scale communities: Shaping and delivering the long-term vision for our primary and secondary care communities, with community playing a clear role in driving product adoption and brand advocacy, not just engagement. You'll be actively running community initiatives, as well as setting the strategic direction.

• Turning unstructured clinical conversations into scalable content: Creating repeatable ways to transform high-volume community conversations into user-led content, learning assets and programmes, using strong storytelling to make Accurx's value clear and compelling across the market.

• Scaling advocacy through ambassadors and peer influence: Owning and evolving our ambassador programme that enable clinicians to influence their peers authentically, and aligning it closely with product and marketing priorities.

• Owning our community platform and programmes: Choosing and implementing the right long-term platform to bring our community together, and deciding when existing tools are “good enough”. You’ll help Accurx invest in the right processes and operating models for a growing, multi-product, multi-care-setting community.

You should apply if...

• You have proven experience building and growing communities in the thousands, ideally in SaaS, tech or healthcare. This is essential for the role.

• You've used community as a core driver of commercial growth, product adoption or brand advocacy, rather than it being primarily focused on support, account management or research.

• You have a strong track record of designing, running or scaling ambassador programmes and super‑user initiatives that drive peer‑to‑peer learning and influence.

• You can point to clear examples of turning unstructured community conversations into scalable, user‑led content, with strong written communication and storytelling skills.

• You bring a data‑informed and tool‑savvy mindset, using signals, feedback and AI to scale insight capture and content without losing authenticity.

• You're a strong cross‑functional collaborator, comfortable partnering closely with Product, User Research, Implementation, Product Marketing and Events.

What's in it for you?

You'll be joining an established but fast-growing Tech for Good movement, where we’re led by our Principles and our mission to Solve Healthcare Productivity.

• £65,000 - £85,000 salary + £30,000 share options

• Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you're at in life

• Flexible Working: We are an office first culture and ask that you're in our (dog‑friendly) Shoreditch office 3 days a week, with core hours of 10am–4pm

• Time off: You'll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year

• Family matters: We offer enhanced parental leave, fertility support and parental loss support

• We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

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