Community Incident & Support Account Manager - Temporary until December 2027

The Coal Authority; Mansfield; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

The Coal Authority seeks a Community Incident & Support Account Manager on a fixed-term contract in Mansfield to support residents affected by major incidents. You will coordinate practical support, stay a reliable contact and share clear updates while working with operations, customer service and partners.

This role emphasizes empathy, boundary-setting and accurate records; prior incident-response experience is welcome but not essential.

Job description

Community Incident & Support Account Manager - Temporary until December 2027

Have you supported people through crisis, displacement or significant life changes? Bring your experience to a role where thoughtful, consistent support matters.

Join the Mining Remediation Authority as a temporary Community Support Account Manager, supporting residents affected by a major incident. You'll need hands-on experience of supporting individuals or families through serious disruption over time and coordinating practical support.

You’ll be a familiar, reliable contact, listening to individual needs, sharing clear updates and following up concerns. Working with operational and technical teams, customer service colleagues and partners, you'll coordinate support and communicate openly about what is known and what happens next.

Your background might include homelessness or resettlement services, housing support, family support, or community incident response. Equivalent experience is welcome: what matters is sustained, direct support through challenging personal circumstances, rather than general customer-service experience alone.

You’ll bring empathy, resilience and sound judgement, respecting residents' needs and choices. The work can be emotionally demanding, so professional boundaries, accurate records and knowing when to seek or elevate support are important. Previous incident-response experience is welcome but not essential.

If this reflects your experience, we'd love to hear from you. To find out more about the role, take a look at the job description.

Proud member of the Disability Confident employer scheme

Job Details

• Company: The Coal Authority
• Salary: £45,286.20 to £50,318 a year
• Hours: Full-time
• Location: Mansfield, NG18 4RG
• Job type: Contract
• Posting date: 27 Oct 2026
• Closing date: 2 Nov 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.