Community Impact Officer

Southern Water; Worthing; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A leading utilities company seeks a Community Impact Officer to deliver community activities and enhance public engagement across its region. The role involves partnership development and reporting on community programme impacts, contributing to responsible business practices and enhancing the reputation of Southern Water. You will collaborate with stakeholders and leverage social value insights to promote community involvement while supporting an exciting new project within an expanding team.

Benefits

Generous pension up to 11% company contribution

25 days annual leave

Life assurance equal to 4x salary

Salary sacrifice electric car scheme

Health Cash Plan

Fully funded eye tests

Two paid volunteering days a year

Discounts with over 800 popular retailers

Qualifications

• Experience with suppliers, particularly in design and construction.
• Proven ability to influence and engage with community programmes.
• Understanding of social impact reporting.

Responsibilities

• Identify and support community impacts in capital programmes.
• Coordinate collection and reporting of social impact data.
• Develop relationships with community partners.

Skills

Stakeholder management

Influencing

Empathy

Project management

Communication

Education

Clean UK Driving Licence

Job description

Join to apply for the Community Impact Officer role at Southern Water

4 days ago Be among the first 25 applicants

Join to apply for the Community Impact Officer role at Southern Water

Get AI-powered advice on this job and more exclusive features.

Closing Date

07/07/2025

Community Impact Officer

Hybrid role in Worthing (1 day in the office and travel once a week to customers)

Permanent role

Hours: 37

£40k - £45k per annum

This role delivers community activities across our region, in line with our overall community and social impact strategy. This strategy aims to build the awareness of Southern Water’s customers to its programmes, key customer messages and community impact. It involves a variety of community settings and partnerships.

The role focuses on the delivery of our community strategy on our capital delivery programme and major projects alongside reporting that demonstrates our role as a trusted corporate citizen. This includes development and maintenance of partnerships with our capital delivery suppliers, to leverage additional community impact. The role will develop relationships with community leaders, to build their understanding of our services and activities in their local areas. It will also support the design and delivery of our social impact and value reporting activities, with the support of the Community and Education Coordinator. This ultimately contributes to delivering the Company reputation strategy, drives positive changes in our customer related performance measures, responsible business practices and both external and internal experience of the organisation. The role reports to the Community Partnerships and Programmes Manager. Accountabilities.

This is a rewarding and impactful role where you will get the chance to join an exciting new project, in a team which is expanding. We are looking for someone with good stakeholder management skills, a good understanding of social value and someone who has experience working with suppliers and experience in social value reporting would be a great fit for this position.

Accountabilities

• Capital delivery and major projects: To identify and support opportunities to create positive impacts in communities in our region where we are delivering capital programmes and major projects. This includes developing partnerships and training for colleagues and our suppliers to leverage additional impacts and monitor delivery of outcomes.
• Impact and value reporting: To coordinate the timely and accurate collection, analysis and reporting of data and information on the impacts and value of Southern Water’s community programmes. This includes regular engagement with a third-party social value reporting platform, writing stories about our activities, and submitting information to external benchmarks.
• Community partnerships with heritage sites and visitor centres: To develop relationships with partners at public visitor centres at our sites and heritage sites. To support activities that celebrate these sites. To support identification of opportunities for community organisations to be involved in the beautification of our sites.
• Support other activities in the community and education strategy: To provide support for other community and education programmes, as required.
  
  

Skills And Competencies

• Proven ability to influence others and act as natural ambassador. To engage internally and externally with community programmes and seek out collaboration and advocacy.
• Empathy and understanding for a wide range of challenging life-experiences and ability to communicate and engage with these in a suitable manner.
• Experience working with organisation supply chains, particularly design and construction contractors.
• An ability to disseminate and engage complex information to different audiences.
• Excellent presentation, organisation and project management skills.
• Ability to work proactively and with a positive outlook.
• Willing and able to travel, using own vehicle, to community events and meetings across the region including, on occasion, out of normal office hours.
• Proficient in the use of IT, including Microsoft Office applications.
  
  

Knowledge

Technical

• Proven track record in creating and maintaining positive relationships with community partners.
• Demonstrable experience delivering positive community impacts on construction and maintenance programmes.
• An understanding of the challenges and success factors for reporting on an organisation’s social impact and value.
• Knowledge of the water and wastewater industry.
  
  

Risk & Compliance

• Working knowledge of Excel and data collection tools and benchmarking reporting.
  
  

Qualifications

Essential

• A clean UK Driving Licence.
• Willing to undertake DBS check.
  
  

Package

This role will be full time Monday to Friday with a hybrid approach to working between our Durrington office and home.

Benefits

We are offering a salary of up to £45,000 per annum depending on skills and experience as well as other benefits including:

• Generous pension up to 11% company contribution
• 25 days annual leave
• Life assurance equal to 4x salary
• Salary sacrifice electric car scheme (after 6 months service)
• Health Cash Plan
• Full funded eye tests
• Two paid volunteering days a year
• Occupational health service
• Discounts with over 800 popular retailers
• Digital GP service
• Study support may be available for job-related qualifications
• Competitive maternity leave and flexible return to work options
• Cycle to work scheme
  
  

Join our Community team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?

If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com)

Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.

Privacy Statement

Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.

All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Utilities

Referrals increase your chances of interviewing at Southern Water by 2x

Sign in to set job alerts for “Community Service Officer” roles.

Brighton, England, United Kingdom 7 hours ago

Worthing, England, United Kingdom 7 hours ago

Course Administrator (18.5 Hours per week) (Internal Only)

Brighton, England, United Kingdom 1 week ago

West Sussex, England, United Kingdom 7 hours ago

Worthing, England, United Kingdom 1 day ago

Horsham, England, United Kingdom 1 week ago

Haywards Heath, England, United Kingdom 1 week ago

Brighton, England, United Kingdom 1 week ago

South Chailey, England, United Kingdom 4 hours ago

Brighton, England, United Kingdom 1 week ago

Brighton, England, United Kingdom 1 day ago

Planning Administrative Support Assistant

Crawley, England, United Kingdom 5 days ago

Brighton, England, United Kingdom 1 week ago

Brighton, England, United Kingdom 1 day ago

Pulborough, England, United Kingdom 2 weeks ago

Horsham, England, United Kingdom 1 day ago

Seaford, England, United Kingdom 4 days ago

Administration Assistant - Business Administration Apprentice Level 3

Brighton, England, United Kingdom 1 week ago

Portslade-By-Sea, England, United Kingdom 6 days ago

Worthing, England, United Kingdom 1 day ago

West Sussex, England, United Kingdom 9 hours ago

Pulborough, England, United Kingdom £25,847.00-£27,594.00 3 weeks ago

Worthing, England, United Kingdom 1 month ago

Office Assistant IV- Five Oaks Middle School

Crawley, England, United Kingdom 1 day ago

Reservations Executive - Travel / B Corp

The City Of Brighton And Hove, England, United Kingdom 6 hours ago

Worthing, England, United Kingdom 1 month ago

Key Language Researcher (Fixed-Term Contract)

Brighton, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.