Community Hub Navigator WCC622258

Hampshire County Council; City of Westminster; On-site; GBP 42,000 - 47,000; Full time

Job summary

A local council in Westminster seeks a Hub Navigator Support Officer to enhance community access to services. The role involves welcoming users, managing projects, and collaborating with partners to improve local wellbeing. Ideal candidates will have strong customer service and relationship management skills, with a proactive approach to problem resolution. The position is full-time and offers a competitive salary range. Flexible working patterns are available.

Benefits

Flexible working patterns

Employee inclusion initiatives

Commitment to diversity and inclusion

Qualifications

• Experience in customer service and relationship building.
• Ability to manage multiple projects and meet deadlines.
• Understanding of the public sector and community services.

Responsibilities

• Welcome and support users of the Community Hubs.
• Manage partnership agreements and action plans.
• Gather data and insights for service improvements.

Skills

Customer service experience

Stakeholder relationship management

Problem-solving

Organizational skills

Tools

Microsoft Office

Social media

Job description

Community Hub Navigator WCC622258

Salary range: £42,912 - £46,854 per annum. Salary negotiable depending upon experience. Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP. Hours per week: 36. Contract type: Temporary until 31 December 2026. Vetting requirements: Enhanced DBS Check. Closing date: 5 October 2025, applications will be reviewed upon receipt.

About Us

THE EXTRAORDINARY STORY OF GRACE’S PASSION AND DEDICATION

The Environment & Communities Directorate in Westminster City Council is a world of extraordinary stories. Where dedicated people like Grace are using their skills and passion to progress environmental action in the heart of London.

It was at university where Grace first started campaigning for improved recycling facilities, water refill stations, and other eco-friendly initiatives. When she saw the real difference people could make when they came together, she knew she wanted to dedicate her career to community action for the planet.

When she joined us as Principal Engagement Officer, Climate Emergency, she quickly established herself as a passionate advocate for community outreach, engaging various stakeholders across Westminster in the social causes, impacts and solutions to climate change, air pollution, and biodiversity loss.

Grace became a driving force behind our first Citizens’ Climate Assembly, which took place across two weekends in the summer of 2023. Fifty residents were chosen at random from across our diverse communities to come together, learn about the climate emergency, and deliberate how we overcome the barriers to becoming a net zero city by 2040. The assembly produced several recommendations which have informed the evolution of our Climate Emergency Action Plan. Due to the success of this initiative, we’re holding more assemblies to continue community involvement in local decision-making.

To see the work of the Westminster Citizens’ Climate Assembly, click here.

The Role

As a Hub Navigator Support Officer you can make your own powerful contribution to Westminster’s success. You’ll join our Community Hubs programme, which helps residents access the services, guidance and advice they need, and makes a positive contribution to the health, wellbeing and resilience of the diverse communities we serve. It will be your task to welcome, support and resolve any issues our users encounter, and develop, implement, oversee, monitor and evaluate interventions and related pilot activities in Hub spaces.

But your tasks won’t stop here – you’ll work on partnership agreements and project-specific action plans with our stakeholders and partner organisations, and collaborate with other Council services to achieve joint strategic outcomes of delivery and improve our resident’s access to activities and opportunities. And all the while you’ll engage positively with your colleagues, key stakeholders and partners to secure their collaboration and commitment to the Community Hubs programmes.

In addition to these responsibilities, you’ll regularly gather monitoring data, insights and user feedback to identify service improvements, and incorporate these into updated action plans. Always on the look out for external funding or resourcing opportunities from partners to support and deliver our projects, we’ll also expect you to take on the management of Hub sites or spaces when required.

Please note that where this role is taken as a secondment, a discussion is advised with your manager prior to submitting an application. For the purposes of the Navigator pilot, and to maintain links with the postholder's substantive team, it is anticipated that candidates may remain in their existing team structure during the pilot.

Please note that the successful candidates must be available to start by 1st November. This is a Fixed Term Contract or a secondment for internal applicants.

To be a success in this important role you’ll have well developed experience of customer service, including relationship building, problem solving and partner resolution. Capable of initiating, developing and managing positive stakeholder relationships, and of managing activity programmes in community or council spaces, we’ll also look for a good understanding of how local authorities, public sector projects, community hubs and library services work.

It goes without saying that you’ll possess the ability to use a proactive, relational, problem solving approach to residents’ issues, concerns and needs, some of which may be complex. Your diplomatic and empathetic interpersonal skills will allow you to troubleshoot and resolve challenging situations and confidential issues, and we’ll also expect you to be capable of enthusing, persuading, negotiating and influencing residents, council services and partner organisations.

A superb organiser with the ability to prioritise, manage multiple projects and meet tight deadlines, you’ll be ready to work both independently on your own initiative and as part of a collaborative team. We’ll also look for experience of programme and intervention management, and in addition to a good working knowledge of IT, Microsoft packages and social media, you’ll have a strong practical commitment to equity, diversity and safeguarding.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.