Community Housing Assistant

JR United Kingdom; Uttlesford; Hybrid; GBP 25,000; Full time

Job summary

A leading housing organization seeks a Community Housing Assistant to engage with communities in Watford and St Albans. The role includes managing administrative tasks, conducting safety checks, and supporting housing managers. Ideal candidates will have a proactive attitude and a passion for customer service. This position offers a hybrid working model and comprehensive benefits, including health cash plans and generous leave.

Benefits

34 days of leave including bank holidays

Health Cash Plan for up to £1140 yearly

Discounts on shopping and activities

Opportunities for career growth

Qualifications

• Proactive and well-organized individual capable of independent work.
• Passion for customer service and assisting clients.
• Ability to collaborate effectively with stakeholders.

Responsibilities

• Engage with customers and support housing managers.
• Manage administrative tasks and updates.
• Conduct safety and compliance checks.

Skills

Positive, proactive attitude

Excellent customer service

Ability to use technology

Knowledge of housing management

Understanding of working alone

Job description

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Watford and St Albans area hybrid working

Earn £12.60 per hour (£24,638 per annum [pro rata]) and great benefits including Health Cash Plan

Home, a place where you belong

This is a great job opportunity for a Community Housing Assistant to join Home Group's awesome housing team in 703. As our Community Housing Assistant (CHA), you're the face-to-face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

Typical day as our Community Housing Assistant

• Engage with customers and be visible on our estates to get to know our communities.
• Support housing managers to look after their patches and help improve local neighborhoods.
• Assist with tasks such as managing voids processes, liaising with local authorities, estate inspections, and engaging with contractors on site.
• Conduct and record routine safety and compliance checks in our buildings and communities.
• Manage administrative tasks, update records, and coordinate payments for works.

Feel good about helping to change our customers' lives for the better every day, working for one of the UK's top ten Great Places to Work!

You bring

• A positive, proactive attitude, well-organized, and able to work on your own initiative.
• A passion for delivering excellent customer service and a genuine desire to help customers.
• Confidence in collaborating with colleagues and external partners.
• Knowledge of housing management, housing law, and universal credit is a plus but not essential.
• Ability to use technology to navigate systems and update records.
• Understanding that this role involves working alone on our estates.

Note: Due to current sponsorship limitations, we cannot offer sponsorship to external candidates for this role. This is under regular review.

Our Team

Join our diverse team, bring your unique skills and experiences, and make a difference for our customers. We support each other and celebrate individuality to create a welcoming environment.

Job details

• This is a hybrid role, with 1-2 days per week in our communities in Watford and St Albans.
• We meet regularly, including virtual weekly meetings and monthly in-office days at Bishops Stortford.
• Flexible working hours may be available; discuss this at interview.
• Work Monday to Friday, with occasional evenings to meet customers. You can shape your schedule.
• A vehicle insured for business purposes is required; mileage will be reimbursed.
• A Standard DBS check is required; we will pay for it.

A place where you belong

We value authenticity and diversity. Our internal networks support everyone to thrive, making Home Group a great place to work.

Whats in it for you?

• 2 volunteering days, 34 days of leave (including bank holidays and a 'me day'), increasing to 39 (pro rata).
• Health Cash Plan saving up to £1140 per year for dental, optical, prescriptions, and more.
• Over 800 discounts on shopping, holidays, and days out.
• Opportunities for career growth within the organization.
• Recognized as the 10th Best Place in the UK for Wellbeing.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see the full job description, learn about us, and get help with your application. Job closing dates may vary, so apply early.

Let us know if you need any adjustments to help you in our selection process.