Community Housing Assistant

Home Group; Garston; Hybrid; GBP 25,000; Full time

Job summary

A leading housing organization is seeking a Community Housing Assistant to provide face-to-face customer support in Watford and St. Albans. The role involves community engagement, assisting housing managers, and performing administrative tasks. Ideal candidates are proactive and passionate about customer service. The position offers hybrid working and competitive benefits including a health cash plan and generous leave policy.

Benefits

34 days of leave including bank holidays

Health cash plan covering various medical costs

Over 800 high street discounts

Qualifications

• Can do positive attitude, proactive and well organized.
• Real passion for delivering excellent customer service.
• Confidence working collaboratively with colleagues and external partners.
• Understanding of housing management, housing law and universal credit recommended.
• Ability to use technology to navigate systems and update records.

Responsibilities

• Engage with customers and make connections within communities.
• Assist housing managers with their responsibilities and enhance local neighborhoods.
• Manage void processes and liaise with local authorities.
• Conduct routine safety checks and compliance assessments.
• Manage administrative tasks like updating records and arranging payment.

Skills

Positive attitude

Excellent customer service

Collaboration

Understanding of housing management

Technology proficiency

Job description

Job Description - Community Housing Assistant (251205)

Job Description

Community Housing Assistant - ( 251205 )

Description

Community Housing Assistant

Watford and St Albans area – hybrid working

Earn £12.60 per hour (£24,638 per annum [pro rata])and great benefits including Health Cash Plan

Home, a place where you belong

This is a great job opportunity for a Community Housing Assistant to join Home Group’s awesome housing team in 703. As our Community Housing Assistant (CHA) you’re the face-to-face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

Typical day as our Community Housing Assistant

• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.
• You’ll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods.
• You’ll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.
• You’ll carry out and record the routine safety and compliance checks in our buildings and communities.
• You’ll also manage the admin updating records, ordering, and arranging payment for works to be done.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You bring

• A “can do” positive attitude, you’re proactive and well organised, able to work on your initiative.
• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners
• An understanding of housing management, housing law and universal credit would be ideal, but they’re not deal breakers!
• The ability to use technology to navigate our systems and update customer records
• An appreciation that this is a role where you’ll spend much of your time lone working in our local estates.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review.

Our Team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• This is a hybrid role and in an average week, you’ll spend 1-2 days working from our communities in Watford and St. Albans.
• Although you’ll spend time in our neighbourhoods, we do get together regularly, meeting virtually every week and monthly we spend a day together in the office at Bishops Stortford.
• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• We work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
• You’ll need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work !

What’s in it for you?

• Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a "me day"!), increasing to 39 (pro rata)
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matter to us, that’s why we’re the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at [e-mail]