Community Housing Assistant

Home Group; England; Hybrid; GBP 25,000; Full time

Job summary

Home Group is seeking a Community Housing Assistant in North Yorkshire to provide face-to-face customer support and manage housing tasks. The role combines working from home with community visits, focusing on improving neighbourhoods and delivering excellent service to residents. This permanent, full-time position offers a competitive salary and significant benefits, including health cash plans and ample leave.

Benefits

34 days leave, increasing to 39

Health cash plan for healthcare costs

Over 800 high street discounts

Opportunities for career growth

Volunteering days

Qualifications

• Understanding of housing management and housing law is preferred.
• Ability to work independently as well as part of a team.
• Comfortable using technology to navigate systems.

Responsibilities

• Support housing managers with estate inspections and customer engagement.
• Conduct compliance checks and manage admin tasks like updating tenancy records.
• Engage with communities proactively to improve local neighbourhoods.

Skills

Customer Service

Attention to Detail

Proactivity

Organizational Skills

Tools

Salesforce

Power BI

Job description

Job Description - Community Housing Assistant (251035)

Job Description

Community Housing Assistant - ( 251035 )

Description

Community Housing Assistant

North Yorkshire region, hybrid working from home with community and sites visits

Permanent, full time (37.5 hpw), Monday to Friday and core office hours expected with some flexibility.

Salary £24,638 per annumand great benefits including Health Cash Plan

Home, a place where you belong

This is a great job opportunity for a Community Housing Assistant to join Home Groups awesome housing team in Yorkshire. As our Community Housing Assistant (CHA) you’re part of the face-to-face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

Typical day as our Community Housing Assistant

• You’ll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods.
• You’ll support with tasks such as estate inspections, engaging and meeting with contractors on site, liaising with local authorities.
• You'll lead on areas of work such as Compliance appointments, tenancy reviews and obtaining quotes and orders for estate needs.
• You’ll carry out and record the routine safety and compliance checks in our buildings and communities.
• Using Salesforce and Power BI, you’ll assist with management of admin, updating tenancy records and communicating with customers and colleagues.
• Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

You bring

• A “can do” positive attitude, you’re proactive and well organised, able to work on your initiative.
• The ability to work alone on tasks as well as part of a team, with an eye for detail, and a consistent, methodical and accurate approach to tasks.
• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners
• An understanding of housing management, housing law and universal credit would be ideal, but they’re not deal breakers!
• The ability to use technology to navigate our systems and update customer records
• An appreciation that this is a role where you’ll spend much of your time lone working in our local estates.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship toexternalcandidates for this role. This remains under regular review.

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• This is a hybrid role and in an average week, you’ll spend 2-3 days working around our communities in Yorkshire.
• Although you’ll spend time in our neighbourhoods, we do get together occasionally for team meetings across the region.
• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview.
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you’ll be able to shape your own diary.
• To get from A to B, you’ll need a vehicle insured for business purposes, and can claim back mileage.
• You’ll need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work !

What’s in it for you?

• Enjoy 2 days volunteering, 34 days leave (this includes bank holidays and a "me day"!), increasing to 39
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and children if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at [e-mail]