Community Housing Assistant

Home Group Limited; City Of London; Hybrid; GBP 28,000; Full time

Job summary

A community-focused housing organization in Barnet and North-East London is seeking a Community Housing Assistant. In this role, you'll engage with customers, support housing managers, manage housing processes, and ensure compliance checks. A proactive attitude and passion for customer service are essential. This full-time position provides opportunities for career development and offers a hybrid working model with significant community interaction.

Benefits

34 days leave (including bank holidays)

Paid volunteer time off

Matching Pension contributions

Health cash plan

Career development opportunities

Supermarket discounts

Qualifications

• A 'can do' positive attitude, proactive and well organized.
• Passion for delivering excellent customer service.
• Confidence in collaborating with colleagues and external partners.
• Understanding of housing management and housing law ideal, but not mandatory.
• Ability to use technology to navigate systems and update records.

Responsibilities

• Engage proactively with customers in communities.
• Manage tasks related to housing managers' patches.
• Support void processes, liaising with local authorities and contractors.
• Conduct routine safety and compliance checks.
• Handle admin tasks, updating records and arranging payments.

Skills

Customer service

Proactivity

Organization

Housing management understanding

Job description

Community Housing Assistant

Barnet and North-East London

Permanent, full time (37.5 hpw)

Pay £13.85 per hour, (Salary £27,082 per annum) plus great benefits including Health cash plan!

Home, a place where you belong

This is a great job opportunity for a Community Housing Assistant to join Home Groups awesome housing team in Barnet and North-East London. As our Community Housing Assistant (CHA) you?re the face-to-face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

What?s in it for you?

• 34 days leave, pro-rated (including bank holidays and a ?me day?)

• Paid time off for volunteering

• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)

• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies

• Career path with development and an excellent training package

• Excellent benefits and rewards including supermarket discounts and travel expenses

Colleagues really matter to us, that?s why we?re the 10th Best place in the UK for Wellbeing.

Typical day as our Community Housing Assistant

• Through visibility, engagement with customers and proactivity on our estates, you?ll really get to get to know our communities.

• You?ll support our housing managers to look after their patches and through this, help us to improve our local neighbourhoods.

• You?ll support with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.

• You?ll carry out and record the routine safety and compliance checks in our buildings and communities.

• You?ll also manage the admin updating records, ordering, and arranging payment for works to be done.

You?ll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the Top Ten Great Places to Work in the UK!

You bring

• A ?can do? positive attitude, you?re proactive and well organised, able to work on your initiative.

• A real passion for delivering excellent customer service and a genuine desire to help your customers.

• Confidence working collaboratively with colleagues in other parts of the business and external partners

• An understanding of housing management, housing law and universal credit would be ideal, but they?re not deal breakers!

• The ability to use technology to navigate our systems and update customer records

• An appreciation that this is a role where you?ll spend much of your time lone working in our local estates.

We cannot offer sponsorship for this role.?

Our team

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You?ll join Jackie's team, who come from different walks of life and are here to support you as you make yourself at Home!

Job details

• This is a hybrid role and in an average week, you?ll spend 4 days working from our communities in Barnet and North London. We have offices in Rayners Lane Harrow and Douglas Bader Park, Hendon and Liverpool Street for you to work from.

• Although you?ll spend time in our neighbourhoods, we do get together regularly, we spend 1 day in the office at Liverpool Street, London and 4 days working from home, other offices or in the community.

• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you?ll be able to shape your own diary.

• To get from A to B, you?ll need a vehicle insured for business purposes. The great news is that we?ll pay your mileage!

• You?ll need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

Find out more

Click APPLY NOW to see our Community Housing Assistant job description, find out about us and for help to apply. Sometimes we close a job early, so don?t delay or you might miss out. ?

Finally, do let us know if there?s anything we can do, to help you shine in our process by making reasonable adjustments at [e-mail]

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