Community Host Team Leader

Portico; London; On-site; GBP 40,000; Full time

Job summary

A prestigious international bank seeks a Community Host Team Leader to enhance its visitor experience. The role involves supervising staff, managing client relationships, and ensuring service excellence at the London office. A proactive and customer-focused individual is ideal for contributing to this vibrant environment.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Discounts and benefits platform access

Training and development opportunities

Qualifications

• Supervisory experience in a 5* corporate environment or similar role is essential.
• Experience in guest services or similar roles.
• Familiarity with audio visual and conferencing equipment is desirable.

Responsibilities

• Be a key point of contact for the Community Manager and team.
• Supervise to ensure full staffing coverage.
• Manage client relationships and address service issues.

Skills

Communication

Customer-focused

Supervisory skills

Problem solving

Job description

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Portico is defined by

our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.

Would you like to be based at the London offices of one of the largest international banks in the world?

We are looking for a Community Host Team Leader to ensure this prestigious bank remains a trailblazer for positive visitor experience and service excellence.

Duties:

1. Be a key point of contact and escalation for the Community Manager, and the team of Community Hosts.
2. Supervise resources to ensure full and effective staffing cover across all areas of the service.
3. Uphold the SOPs for all aspects of the Portico service.
4. Manage, maintain, and develop relationships with key stakeholders across the business, to recognize their needs and transfer these to the service.
5. Work closely and proactively with our clients and teams on key projects.
6. Carry out regular audits of the service we provide to the client.
7. Take appropriate action to address service issues to the satisfaction of the client and company.
8. Proactively foster a one team approach with BaxterStorey, and other service providers on site.
9. Ensure that you are security conscious. Be aware of and ensure that users follow security access control policies and address issues when they do not happen.
10. Participate in any project work around future co-working developments on site.
11. Attend all relevant meetings with updates on the service we provide.

Shifts: 40 hours per week, shifts between 7:00-18:00 from Mon-Fri

Salary: £40,000

People Skills

1. Excellent communication skills.
2. Ability to engage with people at all levels to create rapport.
3. Supervisory skills and behaviors.
4. Exceptional customer-focused manner.
5. Proactive approach.
6. High standard of personal appearance.
7. Impeccable attention to detail.
8. The desire to take ownership, through to resolution, for issues and concerns.
9. Be flexible, proactive, and maintain a positive attitude.
10. Be organized and able to prioritize work effectively, with the ability to multi-task.
11. Be a strategic thinker and an innovative problem solver.

Skills/Experience

1. Supervisory experience within a 5* corporate environment or similar role is essential.
2. Experience in a client/guest services role or similar role.
3. Experience working with audio visual and conferencing equipment is highly desirable.

What's in it for you?

• Excellent holiday allowance.
• Pension contributions.
• Life insurance.
• Enhanced annual leave.
• Recommend a Friend Bonus Scheme.
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas, and many more.
• Our Training Academy provides excellent training and development opportunities for our people.