Community Host

Portico; London; On-site; GBP 36,000; Full time

Job summary

Portico seeks a Community Host in London, responsible for ensuring a positive visitor experience in a prestigious bank's premises. This role includes managing daily operations in the designated area, engaging with clients, and creating enjoyable office atmospheres through creative initiatives and events. The ideal candidate will be adaptable, detail-oriented, and possess strong communication skills, contributing to the overall service excellence.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Excellent training and development opportunities

Qualifications

• Experience working in a corporate or hospitality environment is essential.
• Ability to handle customer complaints and maintain high standards.
• Self-motivated and flexible with excellent communication skills.

Responsibilities

• Own the designated space and ensure a positive visitor experience.
• Perform daily tasks including floor walks, logging issues, and booking rooms.
• Develop engaging activities for colleagues to enhance their office experience.

Skills

People and communication skills

Creative thinker

Excellent communication skills

Attention to detail

Adaptability

Job description

Company Description

Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.

Job Description

Do you believe that your workplace should have a distinct sense of community? Would you also like to be the person ensuring that it does? By joining Portico as a Community Host, you will have the chance to do just that!

We are looking for a Community Host to ensure that our client, a prestigious bank, remains a trailblazer for positive visitor experience and service excellence.

The overall function of a Community Host is to "own" their designated space. They will roam their domain, identifying problems, logging issues, booking meeting rooms, completing floor walks, inducting new starters, overseeing health and safety, and more. This list goes on for the daily tasks of this new and exciting role!

In addition, they have the opportunity to develop fun, engaging, and creative ways to maximize colleague enjoyment of their office space, whether through charity fundraisers, interactive experiences, or moments of reprieve in their busy day.

Shifts: 40 hours per week, shifts between 7:00-18:00 from Monday to Friday.

Salary: £35,394 per annum.

Qualifications

• People and communication skills
• Have a genuine desire to deliver service and an approachable manner.
• Be a creative thinker, ask questions, and find solutions.
• Easily engage in conversation and develop rapport with others.
• Have excellent communication skills with both clients and colleagues at all levels of the business.
• Be intuitive and interested in other people.
• Have the ability and personal drive to deliver consistently high standards.
• Have exceptional attention to detail.
• Be adaptable to varied client needs, at times under pressure.
• Capable of handling customer complaints and identifying solutions or escalating as appropriate.
• Self-motivated
• Be flexible, proactive, and maintain a positive attitude.
• Be organized and able to prioritize work effectively, with the ability to multi-task.
• Be a strategic thinker and an innovative problem solver.

Skills/Experience

• Experience of working in a corporate, hotel, or hospitality environment is essential.
• Experience working with vendors and third-party suppliers to deliver a service.
• Experience within change management is desirable.
• Experience working with audiovisual and conferencing equipment is highly desirable.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counseling & information services
• Access to Choices, our discounts and benefits platform, offering savings for thousands of retailers, hotels, cinemas, and more
• Our Training Academy provides excellent training and development opportunities for our people