Community Host

Portico Corporate Reception Management; London; On-site; GBP 36,000; Full time

Job summary

A prestigious bank seeks a Community Host to create a positive visitor experience. This dynamic role includes problem-solving, service excellence, and creatively enriching the daily office environment. Ideal candidates will have strong communication skills and experience in hospitality.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Access to personal helpline

Discounts on high street retailers

Qualifications

• Genuine desire to deliver service and approachable manner.
• Excellent communication skills with clients and colleagues.
• Capable of handling customer complaints effectively.

Responsibilities

• Roaming designated area to identify and log issues.
• Booking meeting rooms and overseeing health and safety.
• Developing engaging activities to enhance the office experience.

Skills

People and communication skills

Creative thinking

Attention to detail

Adaptability

Organizational skills

Job description

Social network you want to login/join with:

Do believe that you place of work should have a distinct sense of community?
Would you also like to be the person ensuring that it does?
By joining Portico as a Community Host. You will have the chance to do just that!
We are looking for a Community Host to ensure that our client, a prestigious bank, remains a trailblazer for positive visitor experience and service excellence.

The overall function of a Community Host is to “own” their designated space. They will roam their domain, identifying problems; logging issues; booking meeting rooms; completing floor walks; inducting new starters; overseeing health and safety. This list goes on for the daily tasks of this new and exciting role!

In addition to this, they have the opportunity to develop fun, engaging and creative ways to maximise colleague enjoyment of their daily office space, whether that be through charity fundraisers, interactive experiences or simply a moment of reprieve in their busy day.

Shifts: 40 hours per week, shifts between 7:00-18:00 from Mon-Fri.
Salary: £35,394 per annum.

Job Description

Do believe that you place of work should have a distinct sense of community?
Would you also like to be the person ensuring that it does?
By joining Portico as a Community Host. You will have the chance to do just that!
We are looking for a Community Host to ensure that our client, a prestigious bank, remains a trailblazer for positive visitor experience and service excellence.

The overall function of a Community Host is to “own” their designated space. They will roam their domain, identifying problems; logging issues; booking meeting rooms; completing floor walks; inducting new starters; overseeing health and safety. This list goes on for the daily tasks of this new and exciting role!

In addition to this, they have the opportunity to develop fun, engaging and creative ways to maximise colleague enjoyment of their daily office space, whether that be through charity fundraisers, interactive experiences or simply a moment of reprieve in their busy day.

Shifts: 40 hours per week, shifts between 7:00-18:00 from Mon-Fri.
Salary: £35,394 per annum.

Qualifications

People and communication skills

• Have a genuine desire to deliver service and an approachable manner.
• Be a creative thinker, ask questions and find solutions.
• Easily engages in conversation and develops rapport with others.
• Have excellent communication skills with both client and colleagues at all levels of the business.
• Be intuitive and interested in other people.
• Have the ability and personal drive to deliver consistently high standards.
• Have exceptional attention to detail.
• Be adaptable to varied client needs, at times under pressure.
• Capable of handling customer complaints and identifying solutions or escalating as appropriate
• Self-motivated
• Be flexible, proactive and positive attitude.
• Be organized and able to prioritize work effectively, with the ability to multi-task.
• Be a strategic thinker and innovative problem solver.

Skills/Experience

• Experience of working in a corporate/hotel/hospitality environment essential
• Experience in working within vendors and 3rd party suppliers to deliver a service
• Experience within change management desirable
• Experience working with audio visual and conferencing equipment highly desirable.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.