Community Host

TN United Kingdom; City of Edinburgh; On-site; GBP 28,000; Full time

Job summary

An established industry player is looking for a dynamic Community Host to enhance the front-of-house experience at their Gogar offices. This role is pivotal in creating a vibrant workspace, where you will engage with colleagues and visitors, manage meeting rooms, and foster a thriving community. With opportunities to develop creative initiatives and enhance office enjoyment, this position promises a rewarding experience in a collaborative environment. If you are self-motivated, adaptable, and passionate about delivering excellent service, this role is perfect for you.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank You voucher scheme

24-hour personal helpline

Access to discounts and benefits

Training and development opportunities

Qualifications

• Strong interpersonal and communication skills required.
• Creative thinking and problem-solving abilities are essential.

Responsibilities

• Patrol designated space and log issues.
• Conduct floor walks and oversee health and safety.

Skills

Interpersonal Skills

Communication Skills

Problem-Solving

Creative Thinking

Organizational Skills

Customer Service

Adaptability

Job description

Job Title: Community Host

We are seeking a Community Host to join our front-of-house reception team at the Gogar offices of a renowned bank.

Role Overview

The primary responsibility of a Community Host is to "own" their designated space. They will patrol their area, identify and log issues, book meeting rooms, conduct floor walks, induct new starters, and oversee health and safety. This role involves a variety of daily tasks aimed at creating a vibrant and efficient workspace.

Working collaboratively with all service providers, the Community Host will ensure a seamless experience for colleagues and visitors, foster a thriving community, and contribute to the "hotelification" of the corporate environment.

Additional Opportunities

The role offers opportunities to develop engaging and creative initiatives to enhance colleagues' enjoyment of the office space, such as charity fundraisers, interactive experiences, or providing moments of respite during a busy day.

Details

• Shifts: 40 hours per week, Monday to Friday
• Salary: £28,000

Qualifications

• Strong interpersonal and communication skills
• Genuine desire to deliver excellent service with an approachable manner
• Creative thinking, problem-solving skills, and solution-oriented mindset
• Ability to engage easily in conversation and build rapport
• Excellent communication skills with clients and colleagues at all levels
• Intuitive and interested in understanding people
• Drive to maintain high standards and attention to detail
• Adaptability under pressure and handling customer complaints effectively
• Self-motivated with a flexible, proactive, and positive attitude
• Organized with the ability to prioritize and multi-task
• Strategic thinking and innovative problem-solving skills

Skills and Experience

• Experience in a corporate, hotel, or hospitality environment
• Experience working with vendors and third-party suppliers
• Change management experience is desirable
• Knowledge of audio-visual and conferencing equipment is highly desirable

Additional Benefits

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank You voucher scheme
• 24-hour personal helpline providing counseling and support
• Access to discounts and benefits through Choices platform
• Training and development opportunities via our Training Academy