Community Home Support Team Leader

ACH Group; Mile End; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent not-for-profit aged care provider in England is seeking a Community Care Leader. You will lead a team focused on delivering high-quality care, ensuring compliance with standards, and enhancing customer experience. The ideal candidate has a community services diploma and strong leadership skills. This role offers various benefits, including career development opportunities and salary packaging options.

Benefits

Career development opportunities

Friendly and inclusive culture

Financial advice for HESTA members

Wellbeing program including free employee assistance

Recognition program for contributions

Salary packaging options

Discounted corporate health insurance

Qualifications

• Demonstrated leadership in aged/community care services.
• Satisfactory National Criminal History Check (within 12 months).
• APolice Check for working in Aged Care less than 12 months old at commencement.

Responsibilities

• Lead the Home Support team to meet operational goals.
• Ensure exceptional customer experience.
• Collaborate with internal teams for effective service delivery.

Skills

Leadership in aged/community care services

Knowledge of CHSP, HCP, aged care funding

Strong organisational skills

Excellent interpersonal skills

IT and documentation skills

Education

Diploma in Community Services or Aged Care

Job description

About ACH Group

For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose led roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.

The role

You'll play a pivotal role in leading a team that delivers high-quality community care to ACH Group customers. You’ll ensure services are responsive, person-centred, and compliant with funding and care standards.

What you’ll do

• Lead and support the Home Support team ensuring organisational, strategic and operations goals are met
• Promote a ‘learning culture’ within the Home Support team
• Coaching and development of staff working within the Home Support Team, supporting staff development, performance and succession planning.
• Ensure exceptional customer experience with positive outcomes
• Collaborate with internal teams and external stakeholders to ensure our customers receives the services and support required to remain at home for as long as they can.
• Manage any reports and or outputs that are relevant to the Home Support team
• Manage feedback and Incidents within KPI’s and in line with ACH Group policies & procedures
• Attend Customer Home visits as required
• Complete monthly 1-1’s within Home Support team
• Complete monthly team meetings
• Ensure compliance with the Aged Care Act and Strengthened Quality Standards and internal policies & procedures
• On Call may be required as part of this role

You will need

• Diploma in Community Services, Aged Care, or equivalent Health qualification (or experience)
• Satisfactory National Criminal History Check (within 12 months)
• Demonstrated leadership in aged/community care services
• Knowledge of CHSP, HCP, aged care funding, and compliance
• Knowledge of Upcoming Support at Home program and the new Aged Care Act
• Strong organisational, IT, and documentation skills
• Excellent interpersonal and team collaboration skills
• APolice Check for working in Aged Care less than 12 months old at commencement

If you want to join our amazing team, we can offer you:

• Career development with inhouse upskilling and external learning opportunities
• Friendly and inclusive culture, supporting diversity and employee wellbeing
• Financial advice for HESTA members, our preferred superannuation supplier
• Wellbeing program including free employee assistance program
• Recognition program acknowledging significant contributions
• Salary packaging to maximise your take home pay
• Discounted Corporate Membership – Health Insurance – BUPA

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary packaging up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).

How to Apply:

Press ‘Apply’ now.

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.