Community Engagement Specialist (Fixed Term)

Coupa

United Kingdom

Hybrid

GBP 32,000 - 40,000

Full time

14 days+

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Job summary

A leading spend management technology firm is seeking a Community Engagement Specialist to nurture its online community. This role involves moderating discussions, organizing community events, and implementing engagement initiatives. The ideal candidate has a bachelor's degree in a related field and experience in community engagement tools. Join a collaborative culture where your contributions have a global impact, applying now for a rewarding full-time position in the UK.

Qualifications

Fluent in English.
1-2 years of experience in community engagement.
Experience writing for a community audience is advantageous.

Responsibilities

Moderate online community discussions and enforce guidelines.
Design and implement programs to enhance community experience.
Coordinate community events to drive engagement.

Skills

Excellent written and verbal communication skills

Knowledge of community engagement tools

Strong organizational skills

Creative thinking

Education

Bachelor’s degree in marketing, public relations, communications

Tools

Discourse

Marketo

Salesforce

Goldcast

Job description

Overview

Community Engagement Specialist (Fixed Term)

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa? Pioneering Technology: At Coupa, we\'re at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Community Engagement Specialist at Coupa

As the Community Engagement Specialist at Coupa, you will be a key player in nurturing our online community, promoting knowledge sharing, and fostering a sense of belonging among our members. Your role will be instrumental in creating an environment where customers can learn from each other, exchange best practices, and feel valued and recognized. By building trust and facilitating meaningful interactions, you will be instrumental in cultivating a vibrant and engaged community that enhances the overall customer experience and strengthens our organization\'s relationship with our valued customers.

What You\'ll Do

Provide day-to-day online community moderation, including monitoring discussions, enforcing guidelines, and escalating questions to subject matter experts as needed
Assist in the design and implementation of programs and content to drive member engagement and enhance the community experience. This may include organizing competitions, web chats, challenges of the week, and more
Plan and coordinate community events such as ‘Ask Coupa’ AMA-style events to drive engagement and deepen relationships
Identify, research, and analyze current and potential community engagement initiatives to optimize the community\'s impact
Monitor the progress of community initiatives and report findings to management for informed decision-making
Work cross-functionally to engage with stakeholders, SMEs, and other Coupa employees as a spokesperson for the Coupa Community
Work with the business to develop and implement appropriate incentive and engagement programs, such as gamification, badging, and other member recognition initiatives

What You Will Bring to Coupa

Bachelor’s degree in marketing, public relations, communications, or related field
Excellent written and verbal communication skills. Must be fluent in English
Experience writing for a community audience is advantageous
Proven ability to prioritize and multitask efficiently
Knowledge of community engagement tools and techniques
Able to think creatively and develop innovative solutions
Strong organizational skills
Able to work independently and as part of a team
One to two years of experience in community engagement or related field
Experience working with Discourse, Marketo, Salesforce, and/or Goldcast

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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