Community Engagement Manager

Yoto; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

An innovative company is seeking a Community Engagement Manager to enhance community interactions and empower superusers. This role involves driving user-generated initiatives and being the public face of Yoto within its community platform. You will work collaboratively across departments to ensure community needs are met and voices are heard. With a mission to inspire independent play, this position offers a unique opportunity to shape the future of childhood experiences through audio. Join a vibrant team that values flexibility, diversity, and a passion for enriching children's lives.

Benefits

Hybrid working policy

Generous share option programme

Private Medical Insurance

25 days of holiday plus bank holidays

Enhanced family leave policies

Volunteer days

Book Allowance

Regular company socials

Yoto player and starter pack

Qualifications

• Hands-on experience in community management with a track record of building engaged communities.
• Strong written communication and presentation skills with a strategic approach.

Responsibilities

• Drive community-powered initiatives and support superusers through engagement.
• Collaborate with teams to ensure a cohesive approach to community engagement.

Skills

Community Management

Interpersonal Skills

Written Communication

Data Analysis

Public Speaking

Adaptability

Tools

Bettermode

Job description

We’re looking for a Community Engagement Manager to join our team to strengthen Yoto’s communities, shine a light on the best our communities have to offer, and empower our superusers.

About Yoto

Yoto is a screen-free interactive audio platform for kids. We make carefully connected audio players that kids control, with no microphones, cameras or ads. We have a catalogue of audio that inspires creative play and learning with 1,000+ titles in our card store from top creators, publishers and labels - think Disney, Marvel, Roald Dahl and Universal Music. We also create Yoto Originals like this one.

• Voted the 14th fastest-growing private software technology company in Britain, in The Sunday Times 100 Tech 2025.
• Featured in Bloomberg’s 25 UK startups to watch in 2023.
• Ranked 9th in Fast Company's Most Innovative Companies in 2024; and featured in the Sifted 100 fastest-growing startups across the UK&I by revenue growth.
• Second fastest growing tech company in the UK, in Deloitte Fast50 2023.
• Named one of TIME Magazine’s Top 100 Inventions of 2020.
• We’re 170+ employees spread across the UK, US and France.. and growing!

We’re on a mission to be the soundtrack of childhood, and help families on their own unique adventures. By creating products that inspire independent play, we help families discover and grow with an inspiring world of audio - and we would like you to help us achieve it!

Yoto’s Innovation Team

The Innovation Team plays a pivotal role in imagining the future at Yoto and realizing the company mission to be the soundtrack of childhood. We do that by helping to define the shape of the ecosystem of products and experiences that supports the needs of families and grows with kids throughout their childhood.

Our customer communities are at the heart of deeper experiences made possible by Yoto. As Community Engagement Manager, you would have a key role in helping to build thriving communities that help customers get the best out of our ecosystem.

What you’ll be doing:

• Bringing to life community-powered and user-generated initiatives for Yoto Space, our community platform, through hands-on community engagement.
• Channelling passion into advocacy by delivering a fantastic programme that supports and empowers our superusers across several segments.
• Being a public face for Yoto on Yoto Space and other platforms, as needed.
• Working closely with our Developer Advocate, Customer Happiness, Marketing and other teams to ensure a joined-up approach to engaging with our communities.
• Listening to our community, understanding their needs, and making sure their voices are heard within Yoto.
• Identifying process improvements for manual tasks such as user-generated content moderation.

What you’ll bring:

• Hands-on experience in community management, with a track record of building and nurturing engaged communities.
• Experience running superuser, advocacy, or ambassador programmes at scale.
• Great interpersonal skills, as you’ll be working closely with both internal teams and the Yoto community.
• Strong written communication and presentation skills, with the ability to tell a good story in a clear and concise way.
• Strategic approach but flexible mindset, able to adapt to new priorities and circumstances.
• Experience using quantitative and qualitative data to track, understand and communicate community performance.

Nice to have:

• Experience building in Bettermode or equivalent community platform services.
• Experience moderating customer communities.
• Experience working in a tech environment.

Salary: £40,000 - £50,000 based on experience.

What you can expect from Yoto:

• Flexibility: Hybrid working with a choice-based approach - we would love you to come into the office as much as possible, with a minimum of once a week. Take advantage of our ‘work from anywhere’ policy to work from a different location for up to 6 weeks every year. Summer Hours policy to use between the months of June and August.
• Financial: Generous share option programme so you’ll be invested in Yoto’s success. Receive Income Protection, covering long term sickness for up to 2 years and company sick pay that increases with length of service. Life Assurance cover from day one of your service. Workplace Pension offering up to 3% employer contributions, following probation. Generous employee referral bonus scheme.
• Health & Wellness: Private Medical Insurance via Aviva, or a Wellbeing Allowance to be used for memberships, subscriptions, treatment or therapy. Access to 24/7 Employee Assistance Programme (EAP) through WeCare and unlimited access to Dental advice and guidance via Toothfairy. Bike to work scheme to promote healthier lifestyles.
• Time Off: 25 days of holiday per year, plus bank holidays. On top of this, you also receive your birthday off, plus 1 extra day of holiday for every year worked after you hit your 2-year anniversary, up to 5 extra days. After 4 years of service, you are also eligible for our sabbatical policy offering up to 3 months' of unpaid sabbatical.
• Helping Families: Variety of family-friendly leave, including enhanced maternity, paternity, adoption, fertility, pregnancy loss and carers leave. Unlock savings with our workplace nursery scheme, designed to support parents of preschool-aged children.
• People & Planet: Up to 2 volunteer days a year. A Book Allowance of up to £50 a year to contribute to your professional development.
• Fun Perks: You receive your very own Yoto player and starter pack of cards! Regular company socials and celebrations, including our annual YotoFest!

Equity and Diversity

At Yoto, we love creating a world where childhood is rich with discovery and joy. We’re also passionate about building a workplace where everyone can thrive - both professionally and personally. We value flexibility and give our team the freedom to balance life and work in ways that suit them.

We're committed to fostering a safe, diverse, and inclusive environment where all individuals, regardless of their background, feel valued and supported. Our Diversity, Equity and Inclusion group holds bi-monthly forums to elevate diverse voices and perspectives, ensuring everyone at Yoto feels heard, respected, and appreciated.

We don’t just embrace differences - we celebrate them. We share audio content from a vibrant and diverse community of creators (check out our DEI selection), and we are building a team that reflects that same diversity. We invite candidates from all walks of life to explore opportunities with us and join a company that champions flexibility, equity, and inclusion.

Please only apply or engage with Yoto jobs posted on our careers page (careers.yotoplay.com or careers.yotoplay.com/en). All correspondence from our Talent team will only come through Teamtailor, our application tracking system.