Community Engagement Manager

Westway Trust; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A community-focused organization in West London is seeking a Community Engagement Manager to develop engagement strategies and manage relationships with diverse community groups. The ideal candidate will have a proven track record of impactful community engagement activities and excellent communication skills. Evening and weekend work is required, and experience in line management is a plus.

Qualifications

• Experience designing and delivering community engagement activities.
• Excellent IT skills and report writing abilities.
• At least one year of experience in line management.

Responsibilities

• Design community engagement strategy.
• Manage relationships with community stakeholders.
• Lead events and community discussions.

Skills

Community engagement strategies

Stakeholder management

Communication skills

IT skills

Job description

Overview

An excellent opportunity has arisen to join Westway Trust - a community-guided organisation, with an ambitious and exciting vision, in the heart of Portobello, West London - as our Community Engagement Manager, Member Engagement.

Responsibilities

• Design and implement a community engagement strategy to nurture positive relationships and information flow with different groups including Members, Tenants, Start-Ups, Community Groups and Community Organisations.
• In partnership with the Events Manager, activate an events programme that creates opportunities for Member Organisations and other community groups and stakeholders to contribute to the Trust's broader activities and development plans, taking account of member feedback and Trust strategy as appropriate. This will require evening and weekend working.
• Lead on the instigation, scheduling and management of the Trust's relationship with Community Forums and the relevant convenors, which may involve attending meetings, organising events, advising on operations and governance, with active listening and offering feedback and advice to colleagues.
• Be responsible for effective stakeholder management and mapping, including local residents, local businesses and local voluntary sector groups to ensure maximum reach.
• Attend community meetings on behalf of Westway Trust to listen and engage in conversations about local issues and update them on the Trust's activities. These meetings are primarily in the evening.
• Play a key role with stakeholder groups on dissemination of the Tutu Foundation Report and the progress towards eliminating institutional racism.
• Lead on areas of development by agreement with your line manager and other colleagues.
• Support the BAY 20 community operator to ensure that BAY 20 is an inclusive and accessible space for the whole community and manage their service level agreement and associated budget.
• Deliver the secretarial function to the Bay20 community steering group.
• Support the grants and impact manager in engagement with applicants of Westway Trust's grants programmes, nurturing positive relationships with successful and unsuccessful applicants.
• Support the development of new, refurbished, and existing spaces with innovative community development projects and events, including Public Policy Round Tables; new programmes; community led events, consultations and meetings.
• Be a key outward facing member of the Trust, demonstrate the Trust's values, and work positively in accordance with the Trust's Equal Opportunities, Safeguarding, Health, and Safety Policies.
• In time you may be required to line manage at least one member of staff.
• Carry out any other duties as may be reasonably required.

Qualifications

• Experience designing and delivering high quality, proactive and impactful community engagement activities, with a track record of creating innovative solutions to engage with people, particularly seldom heard community groups.
• Clear evidence of sound judgement and ability to evaluate options to make appropriate recommendations.
• Excellent IT skills, ability to gather information and report meaningful outputs.
• Excellent written and verbal communication skills, ideally with experience of writing board/committee papers with the ability to present persuasive arguments to senior stakeholders in a formal setting.
• At least one year of experience in line management.
• Experience in prioritising competing demands and workloads.
• Team working and influencing skills with an eye for detail.
• Understanding of the needs of diverse communities and commitment to equality of opportunity.