Community Engagement & Investment Manager

Rochdale Boroughwide Housing; Rochdale; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused social housing organization in Rochdale is seeking a Community Engagement & Investment Manager. The role involves leading initiatives that positively impact local communities, fostering customer insights for service improvements, and managing the Community Investment Team. Ideal candidates will possess strong experience in customer engagement and a commitment to social housing values. Benefits include generous holiday entitlement, healthcare coverage, and a defined contribution pension scheme.

Benefits

30 days holiday plus bank holidays

Option to purchase additional leave

Defined contribution pension scheme

Healthcare coverage

Employment Assistance Programme

Qualifications

• Proven experience in customer engagement or community investment.
• Strong commitment to social housing sector values.
• Understanding of relevant regulatory frameworks.

Responsibilities

• Lead the development of Customer Engagement and Community Investment strategy.
• Foster a culture of excellence and innovation within the team.
• Build and maintain local and regional partnerships.

Skills

Customer engagement experience

Community investment knowledge

Leadership skills

Strategic thinking

Job description

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Community Engagement & Investment Manager, Rochdale

Client:

Rochdale Boroughwide Housing

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

b5524d303b26

Job Views:

9

Posted:

25.08.2025

Expiry Date:

09.10.2025

Job Description:

We are seeking an experienced Community Engagement & Investment Manager to lead the development and execution of our Customer Engagement and Community Investment strategy, ensuring alignment with our organizational goals. The role involves developing and delivering initiatives that positively impact the communities we serve, with a focus on customer voice in decision-making.

You will provide leadership to the Community Investment Team, fostering a culture of excellence and innovation. Develop strategic and operational approaches to ensure customer insights drive policy and service improvements, while working closely across the organization to maximize social impact. Build and maintain partnerships at local and regional levels to optimize resources and secure funding. Set performance targets, monitor progress, and support the team to achieve strategic priorities. Manage the budget effectively to ensure value for money.

The ideal candidate will have proven experience in customer engagement or community investment, with a strong commitment to social housing sector values and understanding of relevant regulatory frameworks. Demonstrated success in customer involvement leading to service improvements is essential. Act with integrity, respect, and flexibility, encouraging innovative ideas and continuous improvement. Strive for high standards and organizational goals.

What's in it for you?

As an RBH employee, you will enjoy a range of benefits including:

• 30 days holiday plus UK bank holidays, with an additional 5 days after five years of service. Part-time employees receive a pro-rata entitlement.
• Option to purchase up to an additional week of leave per year.
• A defined contribution pension scheme with salary exchange; RBH matches contributions up to 8%.
• Healthcare coverage through a cash plan including optical, dental, consultation, and physiotherapy services.
• Access to an Employment Assistance Programme offering 24-hour confidential counselling for personal and work-related issues.
• And many more benefits.

Please refer to the attached Job Description in the supporting documents section upon completing your application.

We review applications and conduct interviews throughout the advert duration. We encourage early submission to avoid missing out. The advert may close early if a high volume of suitable candidates is received.