Community Engagement Executive

Ignite; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic marketing agency in London is looking for a Community Engagement Executive. In this role, you will manage social media accounts, engage with marketing professionals, and build strong online communities across platforms like Instagram and TikTok. The ideal candidate should have experience in social media management and excellent communication skills. Benefits include flexible working hours and team socials.

Benefits

20 days paid holiday plus bank holidays

Birthday off

Christmas to New Year shutdown

Dog-friendly office environment

Access to gyms

Annual bonus potential

Team socials

Qualifications

• At least 1 year of experience in a similar role.
• Proven success in growing B2C social media accounts organically.
• Strong knowledge of community management best practices.

Responsibilities

• Manage and maintain social media accounts.
• Engage in trending topics to boost brand visibility.
• Monitor user-generated content and handle PR issues.

Skills

Social media management

Written communication

Verbal communication

Knowledge of Meta Business Suite

Organizational skills

Tools

Meta Business Suite

Sprout Social

Later

Job description

We’re looking for a Community Engagement Executive to join our Organic Social Team. Reporting to the Director of Social and collaborating with our Social Media Specialists, you’ll be responsible for building strong online communities across channels such as Instagram, Facebook, and TikTok. This role is ideal for someone passionate about social media and staying current with trends.

You will work with a diverse range of clients in hospitality—ranging from fast-food outlets and Michelin-starred restaurants to luxury hotels and entertainment brands—as well as clients in Education, Retail, and Tech. A love for food and drink is essential! You must also be adaptable to different sectors, audiences, and brand voices.

This is a client-facing role requiring confidence and professionalism when engaging with marketing directors and brand managers. You should be proactive in understanding your clients’ brands deeply.

Key Responsibilities

1. Manage and maintain social media accounts, including posting, engagement monitoring, and responding to comments and messages.
2. Participate in relevant conversations and trending topics to boost brand visibility.
3. Use various tones of voice to develop and maintain online brand personalities.
4. Monitor user-generated content and ensure appropriate use across channels.
5. Handle negative comments, complaints, and PR issues swiftly and effectively.
6. Identify and collaborate with influencers, content creators, and brand ambassadors.
7. Contribute to creative content ideation with the social team.
8. Stay updated on social media trends and best practices, maintaining expertise in community management.
9. Report on community metrics and provide insights to support account growth.

Required Skills & Experience

• At least 1 year of experience in a similar role.
• Proven success in organically growing B2C social media accounts.
• Excellent written and verbal communication skills.
• Strong knowledge of Meta Business Suite, Sprout Social, and Later platforms.
• Confidence engaging with high-level marketing and brand professionals.
• Organized, assertive, self-motivated, and proactive.
• Friendly, sociable, and lively personality.

Beneficial but Not Essential

• Agency experience.
• Experience working with influencers or PR agencies.
• Proficiency with Google Suite.
• Flexible working hours.
• Benefits include 20 days of paid holiday plus bank holidays, your birthday off, and a Christmas to New Year shutdown.
• Dog-friendly office environment.
• Access to gyms across the FORA estate.
• Annual bonus potential.
• Team socials and other perks like Dreamcatcher raffle entries.