Community District Nursing Administrator

NHS; Lancaster; On-site; GBP 24,000 - 27,000; Part time

Job summary

A community health provider is looking for a Community District Nursing Administrator in Lancaster. This 22.5 hours per week role involves essential administrative tasks including managing queries, data input for audits, and supporting patient care. Candidates with NHS experience and strong communication skills are encouraged to apply. The position offers a supportive team environment and training opportunities for career development.

Qualifications

• NHS experience is preferred.
• Experience with computer-based information systems.
• Experience in an office environment.

Responsibilities

• Provide comprehensive administrative support.
• Manage phone calls and patient queries.
• Ensure adherence to Caldecott guidelines.

Skills

Excellent patient care delivery

Accuracy and attention to detail

Good written and oral communication skills

Ability to manage own workload

Flexibility and adaptability

Education

NVQ level 3 or equivalent experience

3 GCSEs grade C or above including English

Tools

Microsoft Office

Microsoft 365

Job description

Community District Nursing Administrator

The closing date is 08 October 2025

We have a rare opportunity for an administrator to join the Lancaster District Nursing team. The post is for 22.5 hours per week over 3 days. There will be a requirement to work alternate Saturdays.

The administrator role is paramount for the service. You will answer the telephone, complete non-clinical administrative duties and lead with inputting data for our essential audits and spreadsheets. You will work within a very supportive, experienced and friendly professional team and have senior nurse support to triage the referrals into the service. This is a brilliant opportunity to experience working in a team and develop knowledge on NHS computer systems and processes. You will have access to training opportunities to develop your skills and knowledge.

We need someone who is proactive, positive and able to work in an adaptable environment.

We encourage interested candidates to contact the service for informal discussions.

Main duties of the job

To be responsible for providing a comprehensive administrative support service.

This involves telephone contact with staff and patients, utilising a variety of IT packages, notes/file, preparation, inputting patient data, attending meetings, taking minutes, preparing spreadsheets and audit information, archiving patient notes, photocopying and scanning. Ordering patient equipment via community equipment store and NHS supplies.

Act as main point of contact for patients/relatives/carers and other health care professionals. Taking messages, signpost callers for non-clinical advice as appropriate, ensuring adherence to Caldecot guidelines. Communicating in a compassionate and empathic but assertive manner as appropriate.

Provide information to patients regarding community appointments and directing queries to the correct source.

You will be liaising with the team members as appropriate to ensure an effective use of clinical time.

About us

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life-threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Our community services for adults are provided in people’s homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person Specification

Education and qualifications

• NVQ level 3 or equivalent experience
• 3 GCSE grade C or above to include English Language or equivalent experience.
• NHS experience

Experience

• Experience of computer based information systems in an office environment.
• Ability and experience of using Microsoft Office and Microsoft 365.
• Experience of minute taking.

Skills, ability and knowledge

• Experience of working in an office environment.
• Commitment to excellent patient care and the delivery of high quality service.
• Demonstrate accuracy and attention to detail when processing information.
• Ability to transcribe information obtained during meetings into a true reflection of the matter discussed.
• Good written and oral communication skills with internal and external partners and members of the public
• Ability to work on own initiative and manage own workload on a daily basis
• To be able to analyse and interpret data.
• Flexibility - demonstrating the ability to respond positively to change
• NHS experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Morecambe Bay NHS Trust

£24,937 to £26,598 a year pro rata