Community Diagnostic Centre Receptionist

Integrated Care System; Gorleston-on-Sea; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Gorleston-on-Sea is seeking a Community Diagnostic Centre Receptionist to assist patients with appointments, manage records, and provide support across multiple locations. Candidates should have GCSE qualifications, experience in customer service, and be proficient in Microsoft Office. The role requires cross-site flexibility and a compassionate approach to patient care.

Qualifications

• Must be educated to GCSE level in Maths and English or equivalent NVQ Level 2.
• Experience in a customer-facing role with demonstrated customer care skills.
• Previous experience in a reception office is essential.

Responsibilities

• Greet and assist patients, visitors, and staff.
• Manage appointment bookings and cancellations.
• Answer telephone calls and respond to inquiries.
• Maintain patient records with confidentiality.

Skills

Customer care skills

Confident telephone manner

Team player

Communication skills

Education

GCSE in Maths and English or NVQ Level 2

Tools

Microsoft Word

Microsoft Excel

Job description

Go back James Paget University Hospitals NHS Foundation Trust

Community Diagnostic Centre Receptionist

The closing date is 18 August 2025

We are recruiting a Receptionist for our brand new Community Diagnostic Centre at James Paget Hospital.

Are you a friendly, organised, and a compassionate individual looking to make a difference in our community? We have an exciting opportunity for a dedicated Receptionist to join our team at the new Community Diagnostic Centre at James Paget Hospitals.

Our Community Diagnostic Centres are at the forefront of delivering high-quality diagnostic services to the local community. We are committed to providing a welcoming and efficient environment for all patients, carers and visitors. As a part of our team, you will play a crucial role in ensuring a smooth and positive experience for everyone who walks through our doors.

The Receptionist will be contractually required to provide cross-site cover across all reception areas, including the Community Diagnostic Centres (James Paget, Northgate, and Oulton Suite) as well as the main James Paget University Hospital. This ensures flexibility and continuity of service across all patient-facing areas.

The CDC's will operate 7 days a week, and the post holder must be prepared to work on a rota that includes weekends.

Main duties of the job

Greet and assist patients, visitors, and staff with a warm and professional demeanour.

Manage appointment bookings, cancellations, and rescheduling with accuracy on the Trust PAS system.

Answer telephone calls and respond to inquiries promptly and courteously.

Maintain patient records and ensure confidentiality at all times.

Assist with administrative tasks and support the clinical team as needed.

About us

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

Job responsibilities

1. To provide the first point of contact for patients, relatives and carers arriving for an outpatient appointment or admission, presenting a professional, calm and confident manner in line with the Trusts Values and Behaviours.

2. To provide a full reception service to the outpatient clinic including, but not limited to:

• Maintaining accurate information and patient demographics within Trust PAS system.
• Supporting clinical staff in ensuring the Trust meets accessible information standards for patients with communication difficulties.
• Ensuring patients arrival and departure times are electronically captured.
• Distribution, collation, and inputting of clinic outcomes.
• Book future appointments and recording of non-attendances.

3. To update and process all relevant documentation using both manual and computerised systems, as necessary.

4. To answer the telephone and deal with all enquiries to the service in a professional, efficient, and empathetic manner. To take accurate messages, record details and pass onto the appropriate team/individual as required.

5. To liaise with consultants, secretaries and other support services to ensure that patient enquiries and appointments are dealt with appropriately and efficiently.

6. To ensure work is prioritised and completed in a timely manner.

7. To provide receptionist cover across the clinic or ward as directed, complying with local working processes in order to meet service needs across the relevant department.

8. To fully participate as a member of the outpatient team and demonstrate effective communication with colleagues.

9. To communicate all information and messages to patients in a professional and sensitive manner.

10. Photocopying, filing, audio transcription from dictation and record keeping as required.

Person Specification

Qualifications

• Educated to GCSE in Maths and English or equivalent NVQ Level 2
• Basic knowledge of Microsoft Word and Outlook

Experience

• Experience in a customer facing role, able to demonstrate customer care skills
• Confident telephone manner gained through previous roles
• Previous experience working in a reception office
• Experienced in Word and Excel to be able to produce high quality documents

Knowledge and skills

• Great Team player and can work as part of a collaborative
• Good oral and written communications skills
• Knowledge and use of Trusts PAS system

Personal attributes

• Has use of own car and willing to work across both sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

James Paget University Hospitals NHS Foundation Trust