Community Dermatology Service Administrator

Integrated Care System; Bradford; On-site; GBP 10,000 - 20,000; Part time

Job summary

An opportunity has arisen for a part-time Community Dermatology Service Administrator to join the PriDerm team. The role requires excellent communication skills to manage patient interactions and administrative duties effectively. The successful candidate will play a vital part in ensuring smooth operational functions while supporting healthcare delivery to the community.

Qualifications

• Experience in dealing with telephone queries effectively.
• Ability to organise and prioritise a varied workload.
• A valid Drivers Licence with business insurance is required.

Responsibilities

• Respond to telephone calls in a timely and helpful manner.
• Manage patient bookings and ensure appointments are confirmed.
• Update medical records and handle correspondence promptly.

Skills

Excellent telephone manner

Good communication skills

Interpersonal skills

Organisational skills

Ability to work on own initiative

Job description

Community Dermatology Service Administrator

PriDerm Community Dermatology Service are looking to recruit an administrator to work within their admin team, part time.

Working in a friendly environment, the role will play an integral part of the admin team.This is a non NHS Pension role

Main duties of the job

The main tasks will be to respond to telephone calls in a timely, professional andhelpful manner, to take messages with accuracy and obtaining sufficient patientdetails.Your responsibilities will be to ensure that all patients booked into clinics have theirappointment and intention to attend confirmed in a timely fashion this also includespatients being booked into cancellation slots at short notice as required.

About us

PriDerm Community Dermatology Service, provide Dermatology care to the local community in North Kirklees.

Job responsibilities

Ensure an effective and efficient telephone service is provided to patients andany other parties who contact the service. Respond to telephone calls in atimely, professional and helpful manner. Take message ensuing accuracy ofdetails prompt and appropriately. Obtain sufficient patient details including aname, reference and contact telephone number for all callers.

Deal with all general enquiries, explain procedures and make new and followup appointments.

Using your own judgement and communication skills, ensure that patientswith no prior appointment but who need an urgent consultation are seen in alogical and non-disruptive manner.

Explain PriDerm service arrangement and formal requirements to newpatients and ensure procedures are completed.

Help to ensure all patients booked into clinics have their appointment andintention to attend confirmed in a timely fashion. Ensure patients are bookedinto cancellation slots at short notice as required.

Ensure correspondence, reports, reports etc. Are filled promptly and in thecorrect records, ensuring that all recent correspondence is available whenpatients attend their consultation.

Scanning and filling

Updating medical records as directed by the partners.

Complete all admin work for month end including 18 week waits, read codes,follow ups and discharges.

Ensuring all test results are present for consultations

Ensuring all referral letters are present for consultations

Person Specification

Experience

• Excellent telephone manner
• Good communication and interpersonal skills
• Ability to organise and priorities a varied workload
• Good at working within a ream and on own initiative
• Full Drivers Licence with business insurance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.