Community Delivery Manager

JR United Kingdom; West Yorkshire; On-site; GBP 32,000 - 45,000; Full time

Job summary

Une entreprise de livraison en pleine expansion recherche un Community Delivery Manager. Ce poste implique la gestion des opérations et l'amélioration de l'expérience de livraison, tout en veillant à la satisfaction des clients et à l'efficacité opérationnelle. Vous travaillerez avec un réseau de coursiers pour optimiser la performance et soutenir une équipe solide, avec un fort accent sur l'engagement des employés.

Qualifications

• Permis de conduire valide au Royaume-Uni.
• Expérience en coaching et motivation d'équipes.
• Compétences interpersonnelles adaptées aux parties prenantes.

Responsibilities

• Assurer le bon fonctionnement de la livraison finale.
• Surveiller et améliorer les indicateurs de performance.
• Gérer l'engagement et la communication avec les coursiers.

Skills

Coaching d'équipe

Résolution de problèmes

Compétences en communication

Négociation

Job description

Community Delivery Manager, West Yorkshire

Job Details

Location: West Yorkshire

Contract: Fixed Term until January 7th, 2026

Client: Evri

Job Description

We are seeking a Community Delivery Manager to join our expanding team on a fixed-term basis. Your role will involve ensuring the smooth operation of our final mile delivery, focusing on customer satisfaction and operational efficiency. You will lead performance management across delivery units, supporting our network of self-employed couriers.

• Drive continuous improvement through data analysis and management insights.
• Monitor and enhance performance metrics such as Speed of Service, Next Day Delivery, and Claims Handling.
• Improve delivery experience by engaging and communicating effectively with couriers.
• Manage capacity by recruiting, onboarding, and supporting couriers to ensure full coverage.
• Build sustainable courier networks to meet increasing delivery demands.
• Control costs related to courier fees and local asset use.
• Collaborate with delivery and customer service teams to resolve issues and improve satisfaction.

Candidate Requirements

• Valid UK driving license.
• Experience in coaching, supporting, and motivating teams or individuals.
• Strong problem-solving skills and contingency planning abilities.
• Excellent communication skills adaptable to various stakeholders.
• Effective negotiation and interpersonal skills.

Additional Information

Evri is committed to diversity and inclusion, fostering a workplace where everyone can be their authentic selves. We aim to better represent our UK customer base and remove barriers for our employees.

Note: If you are not a passport holder of the country where the vacancy is located, you might need a work permit. Please check our blog for more information.

Applications should be submitted via the 'Apply now' button. Do not provide bank or payment details during the application process.

Created on 21/07/2025 by JR United Kingdom