Community Delivery Manager

TieTalent; Swindon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A logistics and delivery company in Swindon is seeking a Community Delivery Manager on a fixed term contract until January 7th, 2026. The ideal candidate will be responsible for ensuring the smooth operation of parcel deliveries, supporting a network of couriers, and enhancing customer experience. Applicants should have a valid UK driving licence and proven experience in coaching and problem-solving. This role offers an exciting opportunity to grow with the team.

Qualifications

• Proven experience in coaching, supporting, and motivating individuals or teams.
• Confidence in problem-solving and building effective contingency plans.
• Adaptability to flex your communication style across different stakeholders.

Responsibilities

• Driving continuous improvement using data and management insights to improve service delivery.
• Monitoring and improving performance metrics, including Speed of Service.
• Minimising customer enquiries by enhancing the delivery experience.

Skills

Coaching

Problem-solving

Communication

Negotiation

Education

Valid UK driving licence

Job description

We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until January 7th, 2026.

We have an exciting opportunity for a Community Delivery Manager to join our fast-growing team at Evri. As a Community Delivery Manager, you'll be responsible for ensuring the final mile of our parcel journey runs smoothly, putting customers and clients at the heart of everything you do. You'll lead performance across delivery units by supporting, developing, and engaging our network of self-employed and SE+ couriers.

This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth, and we would love to give you the opportunity to grow with us!

Interested? Take a look below to understand what you'll be doing as a Community Delivery Manager at Evri!

• Driving continuous improvement, using data and management insights (MI) to improve service delivery.
• Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more.
• Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication.
• Capacity management: interviewing, selecting, and onboarding couriers to ensure full round coverage.
• Building sustainable courier coverage to reduce risk and meet growing delivery demands.
• Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use.
• Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction.

Still Interested? Great News!

We are looking for:

• A valid UK driving licence.
• Proven experience in coaching, supporting, and motivating individuals or teams.
• Confidence in problem-solving and building effective contingency plans.
• Adaptability to flex your communication style across different stakeholders.
• Effective negotiation and interpersonal skills.

At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. We are on a journey to better represent the customers we serve around the UK. We are committed to removing barriers and ensuring that each person at Evri is valued for who they are and what they bring to our business.

We are Evri. Where everyone is welcome.

We're excited for the future. Let's deliver it together.