Community Delivery Manager

JR United Kingdom; Motherwell; On-site; GBP 30,000 - 45,000; Full time

Job summary

JR United Kingdom is seeking a Community Delivery Manager to join their team in Motherwell on a fixed-term contract until January 2026. In this role, you will ensure efficient delivery operations, improve customer experience, and lead a network of couriers. The position offers a chance to grow with the company as it expands its operations in the UK.

Qualifications

• Valid UK driving licence required.
• Proven experience in coaching and motivating teams.
• Confident in problem-solving with effective contingency planning.

Responsibilities

• Drive continuous improvement using data to enhance service delivery.
• Monitor and improve performance metrics such as Speed of Service.
• Manage courier selection and onboarding to ensure coverage.

Skills

Coaching

Problem-solving

Negotiation

Interpersonal skills

Job description

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We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until January 7th 2026.

We have an exciting opportunity for a Community Delivery Manager to join our fast-growing team at Evri. As a Community Delivery Manager, youll be responsible for ensuring the final mile of our parcel journey runs smoothly putting customers and clients at the heart of everything you do. Youll lead performance across delivery units by supporting, developing and engaging our network of self-employed and SE+ couriers.

This is a great time to be joining us!We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

Interested? Take a look at the below to understand what you'll be doing in your role as a?Community Delivery Manager at Evri!

• Driving continuous improvement, using data and management insights (MI) to improve service delivery.
• Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more.
• Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication.
• Capacity management interviewing, selecting, and onboarding couriers to ensure full round coverage.
• Building sustainable courier coverage to reduce risk and meet growing delivery demands.
• Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use.
• Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction.

We are looking for:

• A valid UK driving licence.
• Proven experience in coaching, supporting, and motivating individuals or teams.
• Confident in problem-solving and building effective contingency plans.
• Adaptability able to flex your communication style across different stakeholders.
• Effective negotiation and interpersonal skills.

At Evri, we know we only grow if our people do too. Thats why were committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. Were on a journey to better represent the customers we serve around the UK. Were committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome.

Were excited for the future. Lets deliver it together.