Community Delivery Manager

Evri; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading logistics company is seeking a Community Delivery Manager to optimize the final mile of parcel delivery. You will lead a team of couriers to enhance service delivery and customer experience. The ideal candidate will have a valid UK driving licence and proven experience in coaching and motivating teams. This fixed term role offers dynamic growth opportunities.

Qualifications

• Valid UK driving licence is required.
• Experience in coaching, supporting, and motivating individuals or teams.
• Confident in problem-solving and contingency planning.
• Ability to adapt communication style across stakeholders.
• Effective negotiation and interpersonal skills.

Responsibilities

• Drive continuous improvement using data and insights.
• Monitor and improve performance metrics in delivery.
• Enhance delivery experience through courier engagement.
• Manage capacity by onboarding couriers effectively.
• Collaborate with teams to resolve concerns and improve satisfaction.

Skills

Coaching and motivating teams

Problem-solving

Effective negotiation

Interpersonal skills

Adaptability

Job description

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We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until January 7th .

We have an exciting opportunity for a Community Delivery Manager to join our fast-growing team at Evri. As a Community Delivery Manager, you’ll be responsible for ensuring the final mile of our parcel journey runs smoothly – putting customers and clients at the heart of everything you do. You’ll lead performance across delivery units by supporting, developing and engaging our network of self-employed and SE+ couriers.

This is a great time to be joining us!We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

Interested? Take a look at the below to understand what you'll be doing in your role as aCommunity Delivery Manager at Evri!

• Driving continuous improvement, using data and management insights (MI) to improve service delivery.
• Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more.
• Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication.
• Capacity management – interviewing, selecting, and onboarding couriers to ensure full round coverage.
• Building sustainable courier coverage to reduce risk and meet growing delivery demands.
• Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use.
• Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction.

We are looking for:

• A valid UK driving licence.
• Proven experience in coaching, supporting, and motivating individuals or teams.
• Confident in problem-solving and building effective contingency plans.
• Adaptability – able to flex your communication style across different stakeholders.
• Effective negotiation and interpersonal skills.