Community Delivery Manager

Evri; Crewe; On-site; GBP 35,000 - 50,000; Full time

Job summary

Evri is seeking a Community Delivery Manager on a Fixed Term Contract until January 7th, 2026. The role focuses on ensuring smooth delivery processes and improving service metrics by effectively managing a network of couriers. The ideal candidate will demonstrate strong leadership and interpersonal skills, along with a valid UK driving licence. Join a dynamic team at Evri, where everyone is welcome.

Qualifications

• A valid UK driving licence.
• Proven experience in coaching and motivating teams.
• Confident in problem-solving and effective contingency planning.
• Adaptability in communication with stakeholders.

Responsibilities

• Improve service delivery using data and management insights.
• Monitor performance metrics to enhance efficiency.
• Engage with couriers to enhance delivery experiences.
• Manage capacity through effective onboarding of couriers.

Skills

Coaching

Problem-solving

Communication

Negotiation

Interpersonal skills

Job description

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We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until January 7th 2026.

We have an exciting opportunity for a Community Delivery Manager to join our fast-growing team at Evri. As a Community Delivery Manager, you’ll be responsible for ensuring the final mile of our parcel journey runs smoothly – putting customers and clients at the heart of everything you do. You’ll lead performance across delivery units by supporting, developing and engaging our network of self-employed and SE+ couriers.

This is a great time to be joining us!We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

Interested? Take a look at the below to understand what you'll be doing in your role as aCommunity Delivery Manager at Evri!

• Driving continuous improvement, using data and management insights (MI) to improve service delivery.
• Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more.
• Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication.
• Capacity management – interviewing, selecting, and onboarding couriers to ensure full round coverage.
• Building sustainable courier coverage to reduce risk and meet growing delivery demands.
• Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use.
• Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction.

We are looking for:

• A valid UK driving licence.
• Proven experience in coaching, supporting, and motivating individuals or teams.
• Confident in problem-solving and building effective contingency plans.
• Adaptability – able to flex your communication style across different stakeholders.
• Effective negotiation and interpersonal skills.

At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome.

We’re excited for the future. Let’s deliver it together.