Community Delivery Manager

JR United Kingdom; Chelmsford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A logistics company in Chelmsford is seeking a Community Delivery Manager to ensure smooth parcel delivery operations. You will drive performance improvements, engage couriers, and enhance the overall delivery experience. The ideal candidate will have a valid UK driving licence and experience in coaching teams. Join a growing team committed to creating an inclusive workplace.

Qualifications

• Valid UK driving licence.
• Experience in coaching, supporting, and motivating teams.
• Confident in problem-solving with effective contingency plans.

Responsibilities

• Drive continuous improvement using data and insights.
• Monitor and improve performance metrics.
• Enhance the delivery experience through effective courier engagement.

Skills

Coaching skills

Communication skills

Problem-solving

Negotiation skills

Interpersonal skills

Job description

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We have an exciting opportunity for a Community Delivery Manager to join our fast-growing team at Evri. As a Community Delivery Manager, youll be responsible for ensuring the final mile of our parcel journey runs smoothly putting customers and clients at the heart of everything you do. Youll lead performance across delivery units by supporting, developing and engaging our network of self-employed and SE+ couriers.

This is a great time to be joining us!We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

Interested? Take a look at the below to understand what you'll be doing in your role as aCommunity Delivery Manager at Evri!

• Driving continuous improvement, using data and management insights (MI) to improve service delivery.
• Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more.
• Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication.
• Capacity management interviewing, selecting, and onboarding couriers to ensure full round coverage.
• Building sustainable courier coverage to reduce risk and meet growing delivery demands.
• Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use.
• Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction.

We are looking for:

• A valid UK driving licence.
• Proven experience in coaching, supporting, and motivating individuals or teams.
• Confident in problem-solving and building effective contingency plans.
• Adaptability able to flex your communication style across different stakeholders.
• Effective negotiation and interpersonal skills.

At Evri, we know we only grow if our people do too. Thats why were committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. Were on a journey to better represent the customers we serve around the UK. Were committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome.

Were excited for the future. Lets deliver it together.