Community Delivery Manager

Evri; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

Evri is seeking a Community Delivery Manager on a fixed-term contract to enhance the final mile delivery process. This role involves leading couriers and improving service delivery through data-driven insights, ensuring both customer satisfaction and operational efficiency.

Qualifications

• Valid UK driving licence required.
• Proven experience in coaching and motivating teams.

Responsibilities

• Drive continuous improvement using data and management insights.
• Monitor and improve performance metrics like Speed of Service.
• Manage courier onboarding and capacity.

Skills

Problem-solving

Interpersonal skills

Negotiation skills

Coaching

Adaptability

Job description

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We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until January 7th .

We have an exciting opportunity for a Community Delivery Manager to join our fast-growing team at Evri. As a Community Delivery Manager, you’ll be responsible for ensuring the final mile of our parcel journey runs smoothly – putting customers and clients at the heart of everything you do. You’ll lead performance across delivery units by supporting, developing and engaging our network of self-employed and SE+ couriers.

This is a great time to be joining us!We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

Interested? Take a look at the below to understand what you'll be doing in your role as aCommunity Delivery Manager at Evri!

• Driving continuous improvement, using data and management insights (MI) to improve service delivery.
• Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more.
• Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication.
• Capacity management – interviewing, selecting, and onboarding couriers to ensure full round coverage.
• Building sustainable courier coverage to reduce risk and meet growing delivery demands.
• Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use.
• Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction.

We are looking for:

• A valid UK driving licence.
• Proven experience in coaching, supporting, and motivating individuals or teams.
• Confident in problem-solving and building effective contingency plans.
• Adaptability – able to flex your communication style across different stakeholders.
• Effective negotiation and interpersonal skills.