Community & Customer Support Manage...

Crypto Recruit; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading company in the blockchain sector seeks a Community & Customer Support Manager. The role focuses on building community engagement and managing customer inquiries across various platforms, requiring expertise in cryptocurrency and exceptional communication skills. The ideal candidate will enhance customer support quality while leveraging their understanding of crypto and community dynamics.

Qualifications

• 2+ years customer service experience with social media.
• 2+ years experience in cryptocurrency and blockchain.
• Excellent written and spoken English communication skills.

Responsibilities

• Implement customer service strategy and manage community interactions.
• Represent the project in crypto and blockchain communities.
• Create and document user guides and FAQs.

Skills

Customer Service

Communication

Crypto Knowledge

Community Management

Education

Bachelor's Degree or Equivalent

Job description

Social network you want to login/join with:

Community & Customer Support Manage..., Manchester

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Client:

Crypto Recruit

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

18a61332d745

Job Views:

6

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Community & Customer Support Manager

About The Project
Our Client brings Decentralized Finance to the music industry, changing how artists access the funding they need and providing a launchpad for the first music copyright-backed NFTs.


Job Description
In this role you should be well versed in crypto / blockchain community programmes, such as working with a global team of external Ambassadors, following the processes and communication protocols for community-building and managing all conversations.

We are looking for an experienced community support manager to join the team and own our communications and customer support strategy. This role suits a strategically minded, tech-savvy ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

You will join our Global Marketing team and will be active in our channels, such as Twitter, Instagram, LinkedIn, Reddit, Telegram, Discord and several customer support channels like intercom & email.

Customer support experience and Crypto knowledge are essential for this role, to ensure the effective implementation of existing and future projects and a proper level of customer support quality.



Responsibilities

Implement customer service strategy with a contact life cycle structure.

Manage The Project communities through pro-actively interacting across all channels, responding to comments and customer queries in a timely manner; can be both creative and analytical problem solving.

Be active and represent The Project in crypto, blockchain, NFT, and Metaverse communities

Utilise social media management tools to create requests and monitor all social contact

Explore and implement new areas for social media customer support and community growth methods to increase the size of our community

Identify content opportunities via social listening and make suggestions to Marketing team

Leverage social media monitoring to escalate the voice of the customer

Responsible for documenting and communicating all issues to the appropriate teams/departments

Write How-to guides, FAQs, and other user documentation

Implement community strategies

Qualifications & skills

2+ years customer service experience, with social media and support/help desk experience

2+ years experience in cryptocurrency, blockchain, and DeFi

2 years of experience in building, growing and managing communities

Excellent written and spoken English communication skills, ability to simplify complex topics for broad audiences and communicate effectively

Strong attention to detail

Excellent interpersonal and public speaking skills

Independent judgment to make quick decisions.

Available to work in UTC timezone.

Bachelor’s degree or equivalent required

Desirable skills

Strong understanding of the music industry and how Crypto is going to play a big role in the future of it.

Deep knowledge of Web3/blockchain community programmes in Europe, US and/or Asia

Active in Crypto communities on Twitter, Discord, Reddit, Telegram.

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Cryptorecruit are the worlds leading specialist recruiter for the blockchain/Cryptocurrency industry. We recruit positions from CEO,CTO, Project Manager, Solidity developer, frontend and Backend Blockchain developers to marketing/sales and customer service roles. Please browse our website and at www.cryptorecruit.com to search all our job vacancies.