Community/Customer Service Associate (Operations)

Caddy Comps; Peterborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading golf competition website in Peterborough is seeking a Community Associate to enhance customer experience. The role involves end-to-end communication with winners, vendor interactions, and optimizing the online shopfront. Ideal candidates will have prior customer service experience, a passion for golf, and willingness to work flexible hours. Enjoy a vibrant office with snacks and games!

Benefits

Team discounts on golf equipment

Epic office environment with snacks, games, and a putting green

Qualifications

• Prior customer service experience is essential.
• Passion for creating memorable customer experiences.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Ownership of end-to-end winner communication.
• Communication with vendors and suppliers.
• Optimization of visual merchandising and online shopfront.

Skills

Customer service experience

Communication skills

Interest in golf

Tech-savviness

Job description

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Community/Customer Service Associate (Operations), Peterborough

Client: Caddy Comps

Location: Peterborough, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: 37acb0ad259e

Job Views: 20

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

Due to ongoing growth, Caddy Comps, the UK's leading golf competition website, is looking for a Community Associate to support in maintaining a 5-star user experience at scale.

The ideal candidate will be passionate about customer experience and eager to own this key area of a rapidly growing business. They will be interested in optimizing processes and familiar with the best tools available.

They may also have an interest in other areas such as logistics and digital marketing, and should be technically savvy and open to adopting new technology.

Tasks

• Ownership of end-to-end winner communication
• Communication with vendors and suppliers
• Optimization of visual merchandising and online shopfront

Requirements

• Prior customer service experience with a passion for creating memorable 5-star experiences for customers
• Willingness to work flexible hours, including evenings and weekends
• Experience or interest in golf (preferred)
• Team discounts on golf equipment
• Epic office environment with snacks, games, putting green, and more