Community/customer Service Associate (operations)

Caddy Comps; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading golf competition website in the UK seeks a Community Associate to enhance the customer experience. This role involves managing communications, optimising processes, and engaging with vendors. Ideal candidates should have a strong customer service background and be willing to work flexible hours, including evenings and weekends. A passion for golf is preferred. The company offers competitive salaries and a vibrant office environment.

Benefits

Competitive salary

Team discounts on Golf Equipment

Epic office environment with snacks, games, putting green

Qualifications

• Passionate about customer experience with a focus on creating memorable experiences.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Ownership of end-to-end winner communication.
• Communication with vendors & suppliers.
• Optimisation of visual merchandising and online shopfront.

Skills

Customer service

Process optimisation

Technical savvy

Interest in Golf

Job description

Due to ongoing growth Caddy Comps, the UK's leading Golf competition website, are looking for a Community Associate to support in maintaining our 5* user experience at scale!
The ideal candidate will be passionate about customer experience and excited to own this pivotal area of a rapidly scaling business. They will take an interest in optimising processes and will be up to date with the best tools on the market to do so!
They will likely take an interest in other areas of the business such as logistics, digital marketing and will be technically savvy and open to adopting new technology.
Tasks

• Ownership of end to end winner communication
• Communication with vendors & suppliers
• Optimisation of our visual merchandising and online shopfront

Requirements

• Prior customer service experience with a passion for creating 5* memorable experiences for customers!
• Willing to work flexible hours with evening and weekend shifts required.
• Experience/interest in Golf preferred

Benefits

• Competitive salary
• Team discounts on Golf Equipment
• Epic office environment with snacks, games, putting green and more.

Caddy Comps