Community Concierge & Resident Experience Lead

Deverell Smith Recruitment Ltd; Poole; On-site; GBP 21,000 - 30,000; Full time

Job summary

Deverell Smith Recruitment Ltd is seeking a warm, engaging Concierge / Front Of House for a new Build-to-Rent development in Poole. You’ll be the face of the building, greeting residents and visitors, delivering first-class service, and helping foster a sense of community.

The role involves events, resident programming, and ongoing resident engagement, with scope to grow into a permanent on-site team member.

Qualifications

• Strong customer service skills and ability to engage with walk-ins, residents and prospective renters.
• Excellent communication skills, both face-to-face and over the phone.
• Natural, informal flair for sales without a hard-sell approach.
• Experience in Build-to-Rent, hospitality or luxury customer service is desirable.
• Comfortable using social media and online community platforms.
• Flexible and reliable, with ability to support evenings/weekends.

Responsibilities

• Lead front of house and telephone support, managing and resolving day-to-day queries.
• Ensure visitors and contractors are signed in and out of the site in line with procedures.
• Deliver best-in-class service to ensure resident satisfaction and retention, maintaining a high standard of customer service at all times.
• Develop and maintain strong relationships with residents, ensuring service levels are met.
• Assist with programming, events, and administration to enhance the resident experience.
• Actively seek and act on resident feedback to continuously improve services.
• Maintain systems with up-to-date customer feedback and preferences.
• Be proactive in engaging with residents across online platforms and promoting community initiatives.
• Be proactive in informing the management team of any problems or situations arising.

Skills

Customer service

Communication

Sales

Social media

Reliability

Job description

Deverell Smith Recruitment Ltd is seeking a warm, engaging Concierge / Front Of House for a new Build-to-Rent development in Poole. You’ll be the face of the building, greeting residents and visitors, delivering first-class service, and helping foster a sense of community.

The role involves events, resident programming, and ongoing resident engagement, with scope to grow into a permanent on-site team member.