Community Care Supervisor

Hurst Green; Brierley Hill; On-site; GBP 33,000 - 36,000; Full time

Job summary

Dudley MBC is hiring a Community Care Supervisor to lead a high-quality duty team for vulnerable adults in the Dudley borough. 37 hours per week on a flexible rota including some weekends, evenings and bank holidays, with enhancements paid.

The post requires an NVQ 2 in Health and Social Care or equivalent, or willingness to work towards it. You may need to travel across Dudley and use a vehicle. DBS checks apply.

Qualifications

• Experience in care setting.
• Flexible, 37-hour week with weekends/evenings/bank holidays.
• Willing to work towards NVQ in Health & Social Care.

Responsibilities

• Coordinate, triage and signpost urgent care calls and referrals to support people at home.
• Support the community Urgent Care Team and STAR team with person-centred care.
• Provide supervision and support to duty team staff and care staff in the community.
• Contribute to service developments within the Urgent Care service.
• Assist in managing demand for care capacity and safe, timely discharges.
• Respond to Urgent Care crises within the community.
• Prioritise workload and escalate as needed.

Education

NVQ Level 2 in Health & Social Care

Willingness to work towards NVQ

Job description

Closing Date

21/11/2026

Job Type

Social Care – Adults

Sector

Local Councils

Business Unit

Adult Social Care

Job Introduction

Post: 1 x Community Care Supervisor (Permanent)

Salary: Grade 7 (£32,578.00 to £35,570.00) plus 10% alternating shift allowance.

Location: Brierley Hill Health and Social Care Centre or various locations across Dudley borough

An excellent opportunity has arisen to work within Adult Social Care for Urgent Care Services and the Dudley Short Term Assessment and Reablement team.

The role

Your primary role will be to ensure the delivery of a high-quality duty team for vulnerable people in the Dudley borough. You will be working 37 hours per week on a flexible rota which includes some weekends, evenings and bank holidays, for which relevant enhancements will be paid.

You should have experience of working in a care setting and an NVQ 2 in Health and Social Care or equivalent, or willing to work towards.

Your main duties will include:-

• Co-ordinating, triaging and signposting all Urgent Care calls/ referrals across the service to enable people within Dudley to be supported at home with their daily living activities and prevent hospital admittance or support hospital discharge.


• Supporting a community Urgent Care Team and STAR team providing person centred support and opportunities for people and their carers.


• Providing supervision and support to staff within the duty team and supporting care staff within the community undertaking their role.


• Contributing to the implementation of service developments within the Urgent Care service.


• Assisting in managing the demand for care capacity and ensuring safe and timely discharge and quality care provision.


• Assist with responding to Urgent Care crisis within the community to support people with a difficult time in their lives.


• Prioritising workload of referrals and escalating appropriately when required.


• Be able to work under pressure and prioritise appropriately.


• Being aware of CQC standards.

As an employee of Dudley MBC, you will receive a comprehensive annual leave package, an option to join the pension scheme and regular supervisions. We invite you to be part of a forward thinking, dynamic council, which actively supports staff, and works to change people’s lives for the better.

You may need to work flexibly, travelling across the Dudley borough and will therefore need to have the use of a vehicle.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults; therefore, the post is subject to medical clearance and an enhanced DBS check.

So that we can demonstrate Dudley's commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates . Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application .

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications