Community Care Coordinators

St Elizabeth Hospice; Ipswich; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

27 days annual leave entitlement

Life Cover

Cycle to Work Scheme

Car Leasing Scheme

Health Service Discounts

Occupational Sick Pay

Blue Light Card

Employee Assistance Programme

Job summary

St Elizabeth Hospice is seeking a Community Care Coordinator to join our dedicated team in Ipswich. You will work alongside clinical staff to coordinate patient services within our palliative care hub, acting as the first contact for our 24/7 OneCall service and supporting a shift pattern across 8am–8pm, seven days a week.

Full training will be provided, and we emphasise safeguarding and compassionate care across home, community, hospital, and hospice settings.

Qualifications

• Clear communication skills and ability to coordinate multiple services.
• Strong administrative abilities to manage calls and documentation.

Responsibilities

• Coordinate patient services within the palliative care hub.
• Be the first point of contact for callers on the OneCall 24/7 line.
• Support a mix of 6 hour and 7.5 hour shifts across 7 days (8am–8pm).
• Receive full training on safeguarding and procedures.

Skills

Communication

Administration

Team player

Job description

Are you a team player with excellent communication and administration skills? If you are looking for a job where you can make a real difference, come and join our team!

Our Community Care Coordinators work alongside our clinical teams to coordinate patient services in our palliative care coordination hub.

The team covers all aspects of work in the hub including being the first point of contact for callers to our 24/4 7/7 advice line OneCall. Our team cover a mixture of 6 hour and 7.5 hour shifts 7 days a week from 8am to 8pm, including bank holidays. Full training will be provided.

St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.

St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4,000 patients and their families.

Our most recent Care Quality Commission report rated the hospice as “Outstanding”

The hospice’s work is centred on the individual’s needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the In-Patient Unit, the Community Care Unit including outpatient’s clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.

If you would like to know more about St Elizabeth Hospice, you can read our Quality Account here.

Salary starting from £20,750.40 per annum (WTE: £25,938.00) plus enhancements for unsocial hours

Discover St Elizabeth Hospice and what it’s like to work with us

The hospice offers a generous benefit package, including:

• 27 days annual leave entitlement
• Life Cover
• Cycle to Work Scheme
• Car Leasing Scheme
• Health Service Discounts
• Occupational Sick Pay
• Blue Light Card
• Employee Assistance Programme

For more details aboutthis roleplease read the job description and person specification.