Community Branch Manager | S2 | Retail Banking | North Hampshire & Surrey | Basingstoke

Santander; Basingstoke; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Competitive rewards

Wellbeing programs

Pension contributions

Volunteering opportunities

Job summary

Santander is seeking a Community Branch Manager for the Basingstoke branch in North Hampshire & Surrey. The role involves leading a front-line team, delivering tailored financial services, and driving customer relationships and digital adoption.

You will work a rota-based schedule across the week, leading by example to ensure exceptional service and strong risk management, with opportunities to grow within the regional retail banking network.

Qualifications

• Inspire and engage team to meet service, quality, performance and risk objectives (Required)
• Coach and develop front-line colleagues to deliver second-to-none service (Required)
• Provide tailored service for customers’ individual financial needs (Required)
• Motivate team to deepen relationships, loyalty and digital adoption (Required)
• The ability and drive to lead and motivate others to achieve the best outcomes (Preferred)
• Adapt communication style for coaching or complex customer interactions (Preferred)

Responsibilities

• Providing inspirational leadership that engages all the team across agreed service, quality, performance, and risk objectives
• Coaching, supporting, and developing a team of front-line colleagues to deliver a second-to-none service, irrespective of the interaction type
• Providing a tailored service offering for customers focussed on their individual financial needs
• Motivating the team to maximise opportunities in deepening customer relationships, increasing customer loyalty and digital adoption

Skills

Inspirational leadership

Coaching

Development

Customer service focus

Team motivation

Team leadership

Adaptive communication

Job description

Community Branch Manager | S | Retail Banking | North Hampshire & Surrey | BasingstokeCountry: United Kingdom

IT STARTS HERE

Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Santander is looking for a Community Branch Manager, based in Basingstoke Branch

You will be working hours per week, on a rota’d basis Monday to Saturday, between am & pm.

Can you demonstrate the potential to take on a leadership role in one of our Branches? If you strive to deliver an exceptional service, personally and through others; have a desire to help others be the best they can be and to lead from the front, then we want to hear from you as part of our talent succession.

Even if you don’t tick every box, we can help support you if you have the right attitude, experience and transferable skills. If this is a step you’ve been building towards, this is your opportunity.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Providing inspirational leadership that engages all the team across agreed service, quality, performance, and risk objectives
• Coaching, supporting, and developing a team of front-line colleagues to deliver a second-to- none service, irrespective of the interaction type
• Providing a tailored service offering for customers focussed on their individual financial needs
• Motivating the team to maximise opportunities in deepening customer relationships, increasing customer loyalty and digital adoption

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Providing inspirational leadership that engages all the team across agreed service, quality, performance, and risk objectives (Required)
• Coaching, supporting, and developing a team of front-line colleagues to deliver a second-to- none service, irrespective of the interaction type (Required)
• Providing a tailored service offering for customers focussed on their individual financial needs (Required)
• Motivating the team to maximise opportunities in deepening customer relationships, increasing customer loyalty and digital adoption (Required)
• The ability and drive to lead and motivate others to achieve the best outcomes for our customers (Preferred)
• The ability to adapt your communication style to the situation, whether you’re coaching a colleague or dealing with a complex customer interaction (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:

• The starting salary is £,. together with a £ flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of % of salary
• days’ holiday plus bank holidays, which increases to days after yrs service, with the option to purchase up to contractual days per year.
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments
• We put % of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to .% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our share plans.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
• Competitive rewards that reflect the real impact you have and the value you bring.
• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

When applying, please consider the travel distance, time and cost to your chosen Branch location.

Right to work in the UK

• All candidates must have the right to work in the UK to commence employment with Santander.