Community Associate, Hoxton

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in London is seeking a Community Associate to enhance the member experience at Shoreditch Exchange. The role includes overseeing operations, building community relationships, and ensuring a welcoming environment. Ideal candidates will have hospitality experience and strong communication skills, plus a passion for creating positive experiences.

Benefits

23 days holiday plus bank holidays

Free on-site gym membership

Dynamic and supportive team environment

Qualifications

• 2+ years of experience in a hospitality or high-touch customer service role.
• Strong written and verbal communication skills.
• Ability to manage digital tools and basic admin tasks.

Responsibilities

• Act as the first point of contact for members and visitors.
• Foster a sense of belonging within the community.
• Oversee daily operations of the coworking space.

Skills

Communication

Solution-oriented

Proactive

Tech-savvy

Job description

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Community Associate, Hoxton, london (shoreditch)

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Client:

Location:

london (shoreditch), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

We Make Work Onederful.

At Oneder, we create beautifully designed, flexible multi-use workspaces for companies of all sizes. We blend space for work, meet, create, and play, putting customer experience at the heart of everything we do. Our goal is to make the workday something people genuinely look forward to.

About Shoreditch Exchange

Shoreditch Exchange spans eight vibrant floors filled with energy and creativity. It features private offices, coworking areas, an on-site gym, a barista station, beer taps, event spaces, roof terraces, and an incredible community of members. It’s a place where ideas flow, people connect, and businesses grow.

The Role

We’re looking for a hard-working, ambitious, and outgoing Community Associate to join our team at Shoreditch Exchange. You’ll be at the centre of the member experience, helping build a collaborative, welcoming environment and ensuring that everything runs smoothly each day.

What You’ll Do

• Act as the first point of contact for members and visitors, ensuring everyone feels welcomed and valued.
• Build strong relationships and foster a sense of belonging within the community.
• Encourage collaboration and connection between members.
• Oversee daily operations of the coworking space, ensuring it’s clean, functional, and always looking its best.
• Respond to member issues quickly and effectively, always with a hospitality-first approach.
• Support tours, onboarding, and enquiries from prospective members.
• Handle admin tasks including updating records, processing payments, and managing inboxes.
• Support internal marketing initiatives and community event planning.
• Proactively suggest new ideas to enhance the member experience and performance of the building.
  

Who You Are

• You have 2+ years of experience in a hospitality or high-touch customer service role.
• You’re a natural communicator with strong written and verbal skills.
• You’re proactive, solution-oriented, and calm under pressure.
• You love meeting new people and can switch easily between talking to a potential member, a supplier, or a teammate.
• You’re tech-savvy and able to manage digital tools, trackers, and basic admin tasks with ease.
• You’re passionate about creating positive experiences and improving what’s around you.
  

What You’ll Get

• 23 days holiday (plus bank holidays).
• Free on-site gym membership.
• The chance to grow with a fast-expanding, people-first business.
• A dynamic and supportive team environment.
  

Apply Today

Ready to join a team that’s reimagining the workplace experience? Send your CV and a short cover note to [emailprotected] , or apply directly here on LinkedIn.