Community Associate

Department | Coworking & Private Offices; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

An innovative coworking space in Manchester is seeking a Community Associate to enhance and support guest and member experiences. Responsibilities include managing reception, supporting community needs, and ensuring a welcoming environment. The ideal candidate will have strong customer service skills and a knack for fostering community, contributing to an inclusive workspace.

Qualifications

• Strong understanding of customer service and building operations.
• Experience in event management is beneficial.
• Ability to foster an inclusive environment.

Responsibilities

• Take ownership of guest and member experience at reception.
• Support community with office needs and inquiries.
• Suggest improvements to enhance guest experience.

Skills

Customer Service

Event Management

Building Operations

Job description

Our Story

Department operates better workspaces where people and businesses succeed together. Our workspaces span coworking desks, private offices, and creative studios across Manchester, Leeds, and London. Each location is powered by 100% green energy and houses coffee shops, bars, wellness facilities, meeting rooms, and breakout spaces, so members have all they need under one roof.

What makes Department unique is our expansive neighbourhood locations in Spinningfields, St John’s, and Leeds Dock. These prime locations give members and the community access to a network of services, amenities, and partnerships designed to support growing businesses and their teams.

The journey began in 2014 when Department’s founding company, Allied London, created a coworking concept in Manchester named Hello Work. Allied London is a leading placemaking and property design group, recognizing the shift towards flexible working environments. Building on the success of Hello Work, the brand evolved into the leading operating brand, Department.

Departmentuk.com

Our Workspace Brands

Department: An owned workspace concept that combines work, wellness, and social amenities to support a work-life balance. Department operates three sites in Manchester – Department XYZ, Department Globe Building, and Department Bonded Warehouse. We have one location in Leeds Dock.

ABC Buildings: Department manages ABC, a 1960s-inspired workspace in Manchester designed for creative, media, and broadcasting businesses, including ITV, BBC, and The Farm.

Department’s ‘All Belong’ Policy

Department is an equal opportunities employer. We believe that when we have the freedom to grow as individuals, we grow together as a community. Our commitment to delivering experiences, redefining workspaces, and celebrating creativity stems from the individuality and ambition of our team. We foster an environment where all identities and cultures can do their best work.

We are continuously evolving to create a workplace that is as diverse and inclusive as the communities we serve. This helps us build stronger connections and be proud of where we work. And where we All Belong.

WHAT ARE WE LOOKING FOR?

Community Associate

The Community Associate will be a key member of the community team within Department. They will support members throughout their journey within the building, with a strong understanding of customer service, building operations, and event management.

Key Areas of Responsibility

• Take ownership of guest and member experience within front of house and manage reception.
• Support the community with office needs such as fob access control, systems, office setup, and onboarding.
• Be the point of contact for building inquiries and escalate issues as needed.
• Support with office setup and layout changes throughout the building.
• Respond to external booking inquiries and support meeting room revenue streams.
• Maintain standards and pride in the building and workspaces. Suggest improvements and ensure cleanliness and maintenance standards are met.
• Submit monthly building statistics and suggestions to the General Manager.
• Identify improvements to building operations to enhance guest experience.
• Foster an inclusive environment that aligns with the DEPARTMENT brand pillars and values.
• Support the General Manager in delivering a positive member/guest experience.