Community and Social media Manager

Radical Forge; Middlesbrough; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

Join a dynamic and innovative studio where your passion for community management can thrive! As part of a talented team, you will foster a vibrant community around exciting new games, ensuring players feel heard and engaged. Your role will involve moderating discussions, creating compelling content, and executing strategies that resonate with our audience. This is an opportunity to shape the voice of our games and connect deeply with players. If you're ready to take on the challenge in a supportive environment that values creativity and collaboration, this role is perfect for you!

Benefits

Flexible Working Hours

Remote Work Options

Creative Freedom

Inclusive Company Culture

Qualifications

• At least two years of experience in community management in a video game environment.
• Ability to manage communities and engage players effectively.

Responsibilities

• Moderate and grow a community across all channels including Discord.
• Create and execute community strategies for product launches.

Skills

Community Management

Social Media Expertise

Communication Skills

Adobe Creative Suite

Player Sentiment Analysis

Event Planning

Education

Experience in Video Game Community Management

Understanding of Indie Development

Tools

Discord

Twitter

TikTok

Reddit

Job description

Our Mission

Radical Forge is a Middlesbrough, UK-based developer that has provided co-development services on a range of AAA and indie titles. In 2021, the company created its first original IP, 'Brightpaw', which Rogue Games published on PC, Nintendo Switch, Xbox One/Series S/X, Google, and iOS. The studio is currently working on the much-anticipated silly, physics-based, sandbox farming game, 'Southfield'.

Since its beginnings in 2017, the company has grown to over 60 incredibly talented, collaborative, and creative individuals. We are the sum of our skills, passion, and, most of all, our people. We firmly believe that treating individuals with genuine respect, understanding, and kindness creates a welcoming culture that allows creativity to thrive and for individuals to join together to create games they are genuinely proud of.

Your Mission

Radical Forge has created a new publishing team to work on a new IP, and we need a talented person to help us build, curate and foster a community around our game. You would be responsible for the following:

• Ensuring our external community feels listened to, they are responded to and feel deeply connected to the game and to Radical Forge
• Being the eyes, ears and heart of Radical Forge and relaying player sentiment and feeding back to us with your excellent communication skills
• Moderating and growing a community across all the appropriate channels (including Discord)
• Creating and executing community strategies across Radical Forge published IP to support product launches and ongoing promotion
• Scheduling content and communications on all relevant channels (e.g. Twitter, TikTok)
• Liaise with marketing team to ensure messaging is aligned with overall marketing strategy
• Creating and running community events for the games you are responsible for
• Track player sentiment and create actionable reports for the dev team (lead meetings with the team to detail these)
• Track community engagement and adapt strategies to increase engagement
• Liaise with community moderators to ensure all parties are aware of key events, changes or updates
• Liaise with third parties (e.g. agencies) to ensure all parties are aligned on strategy
• Fostering an inclusive, supportive and kind community that feels heard by Radical Forge
• Early identification of product issues and reacting to help Radical Forge understand these to reach speedy resolutions with the help of QA
• Excellent reporting skills - not only relaying the day-to-day thoughts and feelings of players but also looking at the trends and, on the reverse, ensuring that the players hear what is happening in the studio
• Doing all of this job in a ‘voice’ that is consistent both with the Radical Forge brand and the nature of the individual games
• Creating a structure for and operating a monthly reporting system
• We are open to your ideas and you will have lots of scope to create compelling community content across various relevant channels, images, written words, competitions, polls, etc.
• Communicate with a consistent tone of voice which is appropriate both to the game and to the nature (and brand guidelines) of Radical Forge
• Be a representative of the studio’s game(s) at in-person events, where conversations might be had with other studios, press and influencers
• Community management can be a tough gig, and while we are dedicated to looking after the well-being of all of our team, we want our community managers to be able to let us know when they need help and to look after themselves

Ideal Applicant

• At least two years of experience in community management in a video game environment
• Ability to quickly hit the ground running in managing a community
• An active or past streamer
• An active member of several game communities that you are passionate about
• Experience of working in an ‘indie dev’ environment, understanding the limited resources involved, and being able to find solutions
• A grass roots/lets do this attitude to getting things done, initiatives off the ground, and communities engaged
• A good overview of the broader world of games as a consumer and as part of the industry
• Ability to quickly generate static (and moving) assets using Adobe Creative suite or other tools
• Comfortable on camera relaying messages directly to your community
• Understanding of best case practices on social media channels, including and not limited to Discord, Steam, TikTok, Reddit, Facebook, Twitter, YouTube, etc.
• Ability to work alone to generate new ideas and tactics but also to work with the development and marketing teams to create new ideas and campaigns

Skills summary

• Fundamental understanding of the role of video game communities
• Knowledge and mastery of social media deployment platforms used by Radical Forge
• Have a solid understanding of cultural and social norms, and how these influence different community spaces and conversations
• Ability to craft the tone of communications to appeal to the different audiences on different digital platforms, keeping with the company brand and message
• Ability to balance the needs and priorities of the development team and the player base to assess and feedback the most important issues
• A deep understanding of the issues and frustrations of players and the community, and the ability to communicate that deeper knowledge where required
• Efficient in tools like Player XP or other machine learning player sentiment analysis resources
• Demonstrate a resilience to the toxicity and difficulties that can arise in video game communities, and an ability to distance oneself from it to make informed and fair decisions when moderating
• Demonstrate empathy and an understanding of how players are feeling even if it doesn’t resonate with you
• Ability to see community relations in the wider context of game and company marketing strategies and to contribute to these
• Strong attention to detail and ability to remain consistent in communication, relaying accurate and up to date information where appropriate
• Prepared to be flexible in working practices, within reasonable company requirements
• Knowledge of current legislation and requirements of social media messaging, and safeguarding in community spaces
• An understanding of how to set objectives and measure success in community management

Radical Forge will be closing for the Christmas holiday period. We will be back on the 6th of January so any applications will be reviewed after this date.

This role can be office based, hybrid, or remote within the UK.

We will require all applicants to have a pre-existing right to work in the UK.

The role will initially be a 12 month contract with the potential to extend after this.

Interested in the job but don't feel you match the criteria? If you feel passionate about this role or joining the Radical Forge team we would still like to hear from you! We value our company culture, and we’re always looking for creative individuals from a variety of backgrounds to join our team!