COMMUNITY AGENT (Fluent in English and German)

LIGANOVA MaSH!; London; Remote; Confidential; Full time

Job summary

A dynamic social agency is seeking a Community Agent to manage client social media communities. The role involves engaging with users, maintaining dialogue, and addressing queries while ensuring compliance with community guidelines. With opportunities for remote work and exposure to senior clients, this position is ideal for those passionate about digital engagement and automotive trends.

Benefits

Flexible remote work options

Generous holiday allowance

Structured onboarding and development

Provided Mac laptop

Qualifications

• Excellent English and German skills required.
• Experience using social media platforms essential.
• Availability for a minimum of 24 hours per week in a rotating shift pattern.

Responsibilities

• Act as primary contact for the community, fostering interactions.
• Monitor the community and address issues promptly.
• Enforce community guidelines and provide product support.

Skills

Attention to detail

Multitasking

Digital knowledge

Customer support

Tools

Social Media Management tool

Job description

JOIN US

We're seeking a dynamic Community Agent to join a thriving social agency. You’ll closely collaborate with the Community Management team to oversee our client social media platforms and their unique communities.
Your responsibilities encompass the full community management on social platforms – from embracing the channels' tone of voice to recognising & reviewing sentiments as well as tagging comments.

This is a fully remote role, operating on a 24/7 Monday to Sunday shift rotation. Please note that shifts will include night coverage from 10 PM to 6 AM as part of the rotation. Other shifts are 6 AM -2PM, 10:30 AM - 7:30 PM, 2 PM-10 PM.

If you thrive in a fast-paced environment, are passionate about automotive and are excited about being the first point of contact for unique communities, this role is for you.

WHAT YOU DO

• Act as the primary point of contact for the community, maintaining dialogue and fostering positive interactions.
• Embrace the brand channels’ tone of voice to fit individual conversations & respond to highly varied tickets and situations in real-time.
• Monitor the community and swiftly address any crisis with appropriate measures.
• Enforce community guidelines and ensure compliance with established rules.
• Provide community support by addressing inquiries related to products, services, and customer service.
• Review, tag, and sentiment all user comments via a Social Media Management tool.

WHO YOU ARE

• You love everything digital and are always up-to-date with the latest trends.
• Experienced in using common social media tools and platforms.
• Attention to detail and ability to multitask.
• Excellent English and German in spoken and written form.
• Flexible to work minimum 24 hours per week in 24/7 rotating shift pattern, including weekend and night shift.
• Are UK based and have the rights to work in the UK
• Interested in Automotive and German language skills are a great plus!
• Are available to start work in 2 weeks time.

WHAT TO EXPECT

• Exposure to senior global clients.
• Working in an international and supradisciplinary team with top talents from different fields.
• Plenty of opportunities to create big ideas, for big projects, with big impact.
• Flexibility to work remotely - whether from home, the north pole or somewhere warmer. We encourage warmer.
• Structured onboarding, development & tools (Groove-In Buddy, Feedback talks, etc)
• Own Mac laptop provided.
• Generous pro-rata holiday allowance.
• A working environment that ensures fair and equal opportunities for all. We live and support diversity, openness and mutual respect and welcome new colleagues - regardless of nationality, ethnicity, origin, religion, age, gender, gender identity and sexual orientation. You should too. It’s the 21st century.