Communities Housing Officer

Ross Real Estate Services; Daventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A housing service provider in Daventry is seeking a housing officer to support tenants and handle tenancy matters. The successful candidate will demonstrate strong problem-solving skills and a customer-focused approach while collaborating with local partners. The role offers competitive benefits, including private healthcare, pension scheme, and opportunities for personal growth in a dynamic environment.

Benefits

Private healthcare options

Fantastic pension scheme

Discount schemes

Focus on health and well-being

Qualifications

• Experience in handling tenancy matters including safeguarding and domestic abuse issues.
• Able to provide short-term tenancy support to customers in need.
• Ability to manage legal and court actions for tenancy breaches.

Responsibilities

• Ensure tenancy matters are actioned for an effortless customer experience.
• Respond to ASB and tenancy breaches promptly and professionally.
• Develop effective relationships with partners to enhance customer experience.

Skills

Customer-focused

Problem-solving

Collaboration

Knowledge of tenancy matters

Inspection skills

Job description

FRONTLINING FUTURES

We are on the hunt for a housing officer to hit the ground running. Are you looking for a new challenge with an ambitious organisation? Join us on our mission to deliver Great Places, Great Services, and Great Tomorrows.

You are truly customer-focused and ready to deliver a broad range of services to our customers across the Daventry, Northamptonshire area.

Using your practical knowledge and problem-solving skills, you'll provide a customer-focused approach while supporting the work of the Safeguarding and Domestic Abuse Coordinators and Homechoices team. You will collaborate with external partners to enhance and support wider community needs.

Far from being bound to your desk, you'll be equipped with technology to work effectively in the community.

This role offers a platform to showcase your housing background and skills gained in tenancy matters, including sign-ups, tenancy breaches, safeguarding, domestic abuse issues, and court attendance.

A Few Key Points From Our Role Profile

• Ensure all tenancy matters, including changes to tenancy, are actioned to provide an effortless customer experience.
• Respond to ASB and other tenancy breaches promptly and professionally, managing legal and court actions as needed, including securing evidence, witness statements, and court paperwork, and attending court when required.
• Provide short-term tenancy support to customers at risk of or in breach of their tenancy. Signpost to partners where appropriate.
• Undertake regular inspections and resolve low-level issues reactively.
• Develop and maintain effective relationships with partners to provide seamless experiences for customers.

What We Offer You

If successful, you'll join a dynamic organisation with an amazing culture. We offer competitive benefits, including private healthcare options, a fantastic pension scheme, discount schemes, and a focus on health and well-being. There are great opportunities for personal and professional growth, and the greatest reward is helping people and communities across our region thrive.

Your weekly hours would be 37, Monday to Friday, paid monthly. You will receive 25 days holiday plus bank holidays and concessionary days at Christmas. We also offer flexibility around business needs.

We are proud to be an Investor in People Platinum award holder, recognizing our commitment to providing the best experience for our employees.

To start your Futures journey, please review our Role Profile. Note that we may contact candidates or close the vacancy prior to the closing date.

Who We Are

Futures is a great place to work, with a positive, 'can do' culture supporting our people to deliver fantastic results. Our vision is 'Great places, great services, and great tomorrows' for people and communities across the East Midlands. We don't just provide homes; we support our customers to thrive. We invest in our people with the skills, tools, and flexibility needed to do a great job.