Communications Support Officer

NHS; Worcester; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join a dedicated communications team at a leading healthcare provider, where your skills will help foster engaging communication across multiple platforms. This role offers a unique opportunity to develop digital and offline content, manage social media presence, and support various events. You will play a crucial part in ensuring that vital information reaches stakeholders effectively while maintaining positive relationships across the organization. If you're a proactive self-starter with a passion for communications, this is the perfect opportunity to make a meaningful impact in the healthcare sector.

Benefits

Flexible Working

Professional Development Opportunities

Employee Assistance Program

Health and Wellbeing Programs

Qualifications

• Experience in communications, public relations, and marketing techniques.
• Ability to create engaging content for various channels.

Responsibilities

• Assist with writing and editing content for publications and social media.
• Manage the communications inbox and content calendar.

Skills

Organisation Skills

Written Communication

Digital Media Skills

Public Relations Knowledge

Social Media Management

Education

Professional Diploma in Communications

A Levels in Relevant Subjects

Tools

Microsoft Office

Content Management Systems

Adobe Photoshop

Video Editing Software

Job description

Job summary

We are looking for a confident self-starter who will play a key role as part of Worcestershire Acute Hospitals NHS Trust's award winning Communications Team. You will be a master multitasker as you will be working on all aspects of communications (internal and external) across the Trust. You'll be a key member of our small but perfectly formed team, able to bring your strong organisational and administration skills to support us to deliver proactive, engaging communications across multiple channels. This will include developing digital and offline content and communication for key stakeholders, as well as assisting the team to manage the day to day tasks required in a busy department.

Main duties of the job

Assist with collating, writing and editing engaging content across multiple channels

Support the Trust's online and social media presence

Taking photos, helping to create video content, and helping to create posters, leaflets and social media assets with advice and support from the Graphic Designer and Media Designer.

Maintaining photo library and departmental databases

Manage the Trust's internal Rumour Mill application

Maintain the communications team content calendar

Produce a weekly In The News bulletin informing the Board and senior staff of coverage of the Trust in media and social media

Managing the communications inbox

To support the team to plan, organise and run internal and external events such as away days, public meetings and events

To develop and maintain stakeholder and media contact databases

Provide planning, research and administrative support to the team

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

• Being honest and open
• Ensuring people feel cared for
• Showing respect to everyone

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Date posted

30 April 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9365-25-0365

Job locations

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Job description Job responsibilities

Job Purpose:

The postholder will be a confident self-starter who will play a key role as part of Worcestershire Acute Hospitals NHS Trust's award winning Communications Team. The team works on all aspects of communications (internal and external) across the Trust. The postholder will be a team player with strong organisational and administration skills to enable them to support the communications team to deliver proactive communications across multiple channels. This will include developing digital and offline content and communication for key stakeholders, as well as assisting the team to manage the day to day tasks required in a busy department.

Key Duties:

Assist with collating, writing and editing content for WAHTs publications, press releases and newsletters

Support the online and social media presence for WAHT, including using the website and intranet content management system

Develop press releases, publications, presentations using desk-top publishing, website software; maintains photo library, departmental databases

Contribute to a professional communications service

Produce engaging content for all channels. This will involve drafting and editing copy, proofreading, taking photos, helping to create video content and podcasts, and help to create posters, leaflets and social media assets with advice and support from the Graphic Designer and Media Designer.

Assist with the administration of the Trust staff Facebook page

Manage the Trusts internal Rumour Mill application ensuring staff enquiries are dealt with and responses published in a timely manner

Maintain the communications team content calendar, ensuring key announcements, awareness days and events are included

Produce a weekly In The News bulletin informing the Board and senior staff of coverage of the Trust in media and social media

To manage the communications inbox, directing enquiries to the relevant person in a timely and effective manner

To support the team to plan, organise and run internal and external events such as away days, public meetings and events

Form effective relationships with staff at all levels across the organisation

To develop and maintain stakeholder and media contact data bases

Provide planning, research and administrative support to the team

General Duties:

Communication

To interact with and maintain positive relationships with a range of people, including senior members of staff, service users and the public.

To possess excellent written communication skills with the ability to write for a number of different audiences and across multiple channels.

To assist in the provision of a professional communications and engagement advice and information service to staff, external stakeholders, service users, carers and the public.

To assist services to identify the most appropriate channels to use to further their business objectives

To have regular contact with people outside the department, including the general public, using all forms of contact eg telephone, email, letter, social media and face to face.

Analytical and Judgemental Skills / Freedom to Act

To assist the Communications Team, with support, with ensuring compliance with statutory requirements around marketing and communications, including website, intranet, social media, film and photography.

To use experience and judgement in identifying priorities, and planning and organising workload

To maintain daily contact with the Head of Communications and other team members.

Planning and Organisational Skills

To be highly organised in terms of workload and ability to work to deadlines.

To be highly computer literate, and have working knowledge and skills in Microsoft Office, the latest versions of software for the creation of graphics, presentations, websites, intranet, social media, new media, audio, image manipulation and video/video editing.

To use digital photographic equipment to help collate and maintain a library of photographs for use online and in print.

Ability to use and MS Office Suite, Google Analytics and other relevant software.

Understanding of Mac and Windows PC skills and Adobe Photoshop.

An understanding of design and print processes.

Physical Skills

Keyboard skills are essential

Familiar with screen, online working and office procedures.

The post holder will need to be mobile and able to drive to appointments and meetings in their own vehicle.

Responsibility for Patients / Clients

To liaise with patients/ service users/ system partners where required in a Communications context

Policy and Service Responsibilities

To provide support to the Communications Team in the production and planning of the Trusts marketing, communications and engagement content, including website, intranet, social media, film and video

Responsibility for Financial and Physical Resources

To assist in the ordering of collateral, including liaising with external businesses and agencies, to a defined budget allocation.

Management of stock including marketing collateral (pull up banners, promotional materials etc)

Responsibility for Information

To maintain intranet and web content by creating, uploading and amending information.

To develop and maintain the Trusts film and photo library, with appropriate consent where required in line with GDPR responsibilities.

Research and Development

Keep up to date with the latest technology and trends in marketing and communications by having an avid interest and awareness in social media and developing technologies.

Physical Effort

The post requires sitting at a desk for the majority of the time

Mental Effort

Frequent intense concentration required to constantly re-prioritise work during the day due to the demands of an extremely busy department

To understand and apply national and local guidance with regard to marketing and communication

In depth proactive mental attention required to listen and understand service requirements from the Trust staff and from the service user.

Emotional Effort

To occasionally deal with emotional issues from staff, users, carers, stakeholders and the public by various media i.e by telephone, email, post, face to face

Working conditions

To have access to independent transport

To use a VDU more or less continuously

Values:

Our Values

Being open and honest

We all communicate clearly and honestly, asking for help when we need it and making it easier for the people around us to share ideas or concerns.

Ensuring people feel cared for

We all take responsibility for actively supporting and nurturing a kind and compassionate environment for ourselves and others.

Showing respect to everyone

We all act with consideration and fairness, valuing each other as individuals and appreciating our different perspectives.

Job description Job responsibilities

Job Purpose:

The postholder will be a confident self-starter who will play a key role as part of Worcestershire Acute Hospitals NHS Trust's award winning Communications Team. The team works on all aspects of communications (internal and external) across the Trust. The postholder will be a team player with strong organisational and administration skills to enable them to support the communications team to deliver proactive communications across multiple channels. This will include developing digital and offline content and communication for key stakeholders, as well as assisting the team to manage the day to day tasks required in a busy department.

Key Duties:

Assist with collating, writing and editing content for WAHTs publications, press releases and newsletters

Support the online and social media presence for WAHT, including using the website and intranet content management system

Develop press releases, publications, presentations using desk-top publishing, website software; maintains photo library, departmental databases

Contribute to a professional communications service

Produce engaging content for all channels. This will involve drafting and editing copy, proofreading, taking photos, helping to create video content and podcasts, and help to create posters, leaflets and social media assets with advice and support from the Graphic Designer and Media Designer.

Assist with the administration of the Trust staff Facebook page

Manage the Trusts internal Rumour Mill application ensuring staff enquiries are dealt with and responses published in a timely manner

Maintain the communications team content calendar, ensuring key announcements, awareness days and events are included

Produce a weekly In The News bulletin informing the Board and senior staff of coverage of the Trust in media and social media

To manage the communications inbox, directing enquiries to the relevant person in a timely and effective manner

To support the team to plan, organise and run internal and external events such as away days, public meetings and events

Form effective relationships with staff at all levels across the organisation

To develop and maintain stakeholder and media contact data bases

Provide planning, research and administrative support to the team

General Duties:

Communication

To interact with and maintain positive relationships with a range of people, including senior members of staff, service users and the public.

To possess excellent written communication skills with the ability to write for a number of different audiences and across multiple channels.

To assist in the provision of a professional communications and engagement advice and information service to staff, external stakeholders, service users, carers and the public.

To assist services to identify the most appropriate channels to use to further their business objectives

To have regular contact with people outside the department, including the general public, using all forms of contact eg telephone, email, letter, social media and face to face.

Analytical and Judgemental Skills / Freedom to Act

To assist the Communications Team, with support, with ensuring compliance with statutory requirements around marketing and communications, including website, intranet, social media, film and photography.

To use experience and judgement in identifying priorities, and planning and organising workload

To maintain daily contact with the Head of Communications and other team members.

Planning and Organisational Skills

To be highly organised in terms of workload and ability to work to deadlines.

To be highly computer literate, and have working knowledge and skills in Microsoft Office, the latest versions of software for the creation of graphics, presentations, websites, intranet, social media, new media, audio, image manipulation and video/video editing.

To use digital photographic equipment to help collate and maintain a library of photographs for use online and in print.

Ability to use and MS Office Suite, Google Analytics and other relevant software.

Understanding of Mac and Windows PC skills and Adobe Photoshop.

An understanding of design and print processes.

Physical Skills

Keyboard skills are essential

Familiar with screen, online working and office procedures.

The post holder will need to be mobile and able to drive to appointments and meetings in their own vehicle.

Responsibility for Patients / Clients

To liaise with patients/ service users/ system partners where required in a Communications context

Policy and Service Responsibilities

To provide support to the Communications Team in the production and planning of the Trusts marketing, communications and engagement content, including website, intranet, social media, film and video

Responsibility for Financial and Physical Resources

To assist in the ordering of collateral, including liaising with external businesses and agencies, to a defined budget allocation.

Management of stock including marketing collateral (pull up banners, promotional materials etc)

Responsibility for Information

To maintain intranet and web content by creating, uploading and amending information.

To develop and maintain the Trusts film and photo library, with appropriate consent where required in line with GDPR responsibilities.

Research and Development

Keep up to date with the latest technology and trends in marketing and communications by having an avid interest and awareness in social media and developing technologies.

Physical Effort

The post requires sitting at a desk for the majority of the time

Mental Effort

Frequent intense concentration required to constantly re-prioritise work during the day due to the demands of an extremely busy department

To understand and apply national and local guidance with regard to marketing and communication

In depth proactive mental attention required to listen and understand service requirements from the Trust staff and from the service user.

Emotional Effort

To occasionally deal with emotional issues from staff, users, carers, stakeholders and the public by various media i.e by telephone, email, post, face to face

Working conditions

To have access to independent transport

To use a VDU more or less continuously

Values:

Our Values

Being open and honest

We all communicate clearly and honestly, asking for help when we need it and making it easier for the people around us to share ideas or concerns.

Ensuring people feel cared for

We all take responsibility for actively supporting and nurturing a kind and compassionate environment for ourselves and others.

Showing respect to everyone

We all act with consideration and fairness, valuing each other as individuals and appreciating our different perspectives.

Person Specification Qualifications Essential

• Professional Diploma in a relevant subject (ie, journalism, PR, digital media, communications) or A Levels and demonstrable equivalent experience in a relevant working environment

Experience Essential

• Demonstrable good organisation skills. Demonstrable ability to learn new skills. Able to communicate effectively both verbally and in writing in a plain English style. Knowledge of communications, public relations and marketing communications techniques, approaches, procedure.

Desirable

• Experience of supporting events. Experience of creating and editing videos, podcasts and developing social media content. Marketing or communications department experience.

Person Specification Qualifications Essential

• Professional Diploma in a relevant subject (ie, journalism, PR, digital media, communications) or A Levels and demonstrable equivalent experience in a relevant working environment

Experience Essential

• Demonstrable good organisation skills. Demonstrable ability to learn new skills. Able to communicate effectively both verbally and in writing in a plain English style. Knowledge of communications, public relations and marketing communications techniques, approaches, procedure.

Desirable

• Experience of supporting events. Experience of creating and editing videos, podcasts and developing social media content. Marketing or communications department experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)