Communications Officer

Headway East London; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A charitable organization in London is seeking a creative Communications Officer to enhance their marketing strategies and community outreach. The role involves collaborating with brain injury survivors and volunteers to produce impactful content. You'll lead social media campaigns, develop website content, and support internal communications, driving awareness and engagement across various platforms. Join a mission-driven team where your contributions will make a significant difference.

Benefits

Equal Opportunities Employer

Diversity and inclusion commitment

Qualifications

• Experience in co-producing content with diverse groups.
• Ability to engage communities in campaign development.
• Understanding of digital marketing strategies.

Responsibilities

• Deliver marketing and communications strategies.
• Maintain social media activity calendars.
• Develop content for the organizational website.
• Support fundraising campaigns.
• Enhance internal communication processes.

Skills

Content creation

Social media management

Community engagement

Marketing strategy

Accessibility awareness

Tools

WordPress

Elementor

Job description

About the Role

We are looking for a creative and values-driven Communications Officer to join our growing team.

Working with our community of brain injury survivors, volunteers and staff, you will co-produce content that shares our stories, increases awareness and broadens our reach.

You’ll play a central role in promoting our services and amplifying the voices of our members.

Headway East London is an expanding organisation that provides sector-leading support services for people living with brain injury: you’ll be joining a mission-driven team where your work will make a real difference every day.

Principal Duties and Responsibilities

Marketing & Communications Delivery

Deliver and support the implementation of our communications and marketing strategy across all channels (digital and print.

Lead on a regular calendar of activity across social media platforms (Instagram, Facebook, LinkedIn, BlueSky, YouTube) to maintain and grow a network of online supporters.

Lead on maintaining and developing content for the Headway East London website (using WordPress and Elementor), including blog posts, service pages and events.

Community & Co-Production

Work with our members (services users - people with brain injury), volunteers and staff to co-create content that reflects their voices and experiences.
Ensure accessibility is embedded in all communications, including use of plain English, inclusive visuals, and a variety of formats.
Engage the wider Headway East London community in developing campaigns, storytelling, and communications planning.
Campaigns, Partnerships & Income Generation

Support fundraising and development teams to plan and deliver digital campaigns that increase donations, engagement and awareness.

Explore opportunities for brand development, partnerships and earned media that align with our values and strategic priorities.

Maintain and strengthen relationships with local and national media outlets and stakeholders

Internal Communications

Support internal communication needs across the organisation, helping teams stay informed and connected across multiple sites.
Help develop internal resources and templates that enable teams to produce consistent, values-led communications.
Key Relationships - Internal and External

Internal: Members (service users), Volunteers, Day Service Co-Ordinators, Service Leads of Departments, Director of Fundraising

External: Public Audiences, Partner Organisations, Contractors e.g. Website Developers, Graphic Designers, Press

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.


Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.